Collections Specialist

Job Purpose and Impact:

The Collection Specialist will oversee the routine operations of the end-to-end credit to cash process using substantial knowledge of these processes. In this role, you will be a key process coordinator in the management and control of the accounts receivables ledger for the defined country or countries.

Key Accountabilities:

• Provide expansive insight to key stakeholders on the interpretation and delivery of processes.
• Apply a comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement.
• Coordinate process delivery across order management, credit, cash collection and cash application.
• Analyze the business group portfolio in detail and develops tactics to resolve key issues to achieve sustainable positive trends in the teams performance.
• Resolve queries, escalations, long lasting issues and complex processes such as self-billing and netting customers, direct debit, holds or releases.
• Establish robust relationships with key internal stakeholders to facilitate escalating account issues and future action plans.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

Minimum Qualifications:

Bachelor's degree or equivalent work experience

Minimum 3 years of work experience in Collections domain