Executive - HR Operations (UK Payroll)

Role & responsibilities

At this level your work will typically focus on delivering quality customer service and continuously improving service delivery.
Core activities and outcomes at this level may include: 
Investigate and respond to queries through various communication channels as appropriate
Helpdesk: First point of contact for Capita managers and employees for queries
Payroll: Inputting, processing and checking payroll transactions in a timely manner.
Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders 
HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity.
Learning: Content design, development and deployment.

Job Description

• Attention to detail and ensure accurate data inputting.
• Ensure personal data is protected at all times
• Good communication skills listen actively, have effective written and verbal communication skills 
• Awareness of the wider People Function roles, policies and processes
• Gather data and understand information to be able to respond to a query in full
• Good organizational skills 
• Good customer service skills.
• Work within the SLA and KPI deadlines set.
• Making suggestions for improvement in the processes that the role undertakes

Additional Job Description

• Ability to perform in a high-pressure environment
• Effective time management of priorities and deadlines
• Showing empathy to colleagues who are contacting our service with pay/HR related queries