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111 Payroll Administration Jobs

Service Delivery Ops Senior Analyst

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 56.8k Reviews

5-8 years

Mumbai

Service Delivery Ops Senior Analyst

Accenture

posted 12d ago

Job Role Insights

Key skills for the job

Customer Service Supply Chain Management Project Management Operations Management Payroll Service Management

+ 7 more

Job Description





Skill required: Payroll - Payroll Process Design


Designation: Service Delivery Ops Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years



  • What would you do? This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.
  • Delivery & Client Management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date.
  • Subject Matter Expertise / Training / Updates / Quality / Documentation:In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings.
  • OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed.
  • Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders.
  • Team Management & Team Development


    What are we looking for? Functional Competencies:
  • Extensive experience in Payroll Processes
  • Clear understanding of existing metrics and how they are measured
  • Business Process Implementation
  • Strong MS Office and Excel skills
  • Client Interfacing skills (Email & Phone)
  • English language proficiency
  • Proficient with Business Excellence PracticesAdaptable and flexible
  • Problem-solving skills
  • Agility for quick learning
  • Written and verbal communication


    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of increasingly complex problems
  • Your day to day interactions are with peers within Accenture
  • You are likely to have some interaction with clients and/or Accenture management
  • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
  • Decisions that are made by you impact your own work and may impact the work of others
  • In this role you would be an individual contributor and/or oversee a small work effort and/or team
  • Please note that this role may require you to work in rotational shifts

    Qualifications

    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    3.6
     Rating based on 16 Service Delivery OPS Senior Analyst reviews

    Likes

    It is the top 2 MNC

    • Salary - Excellent
      • +6 more
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    Read 16 Service Delivery OPS Senior Analyst reviews

    Service Delivery OPS Senior Analyst salary at Accenture

    reported by 147 employees with 8-14 years exp.
    Lock Unlock
    ₹6 L/yr - ₹13 L/yr
    7% more than the average Service Delivery OPS Senior Analyst Salary in India
    View more details

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