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Accenture

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3.8

based on 56.3k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

18041 Accenture Jobs

HR Service Delivery Associate Manager

Accenture Solutions Pvt Ltd

3.8

based on 56.3k Reviews

10-14 years

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Associate Manager

Accenture

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Accounting Auditing Business Development Team Handling Human Resource Management SAP SuccessFactors

+ 9 more

Job Description

Skill required: Payroll - Workday Payroll Accounting

Designation: HR Service Delivery Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs"

The purpose of this role is to manage a team to meet the required service performance metrics .

Ensures the service line operations are efficient and effective."

Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.

Manage and improve people performance and align them with organizational goals and objectives.

Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.

Participate actively in Team & Organization wide initiatives. Payroll experience into US/UK/InternationalMonitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.

Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.

Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated.

Recommend cost-effective, efficient procedural or production alternatives.

Develop People through mentoring and resolve conflicts. Drive coaching culture.

Monitor and encourage the Team to create/follow up on development plans

Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Implement and manage payroll accounting processes and solutions within Workday platforms.Ensure high degree of compliance to the documented processes, client/organizational policies.

Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations.

Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence

Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams

Work collaboratively with all Internal & Third party stakeholders to achieve Business goals.

Ensure adherence to policy and procedures of the organization.

What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

"Bachelors degree (Any discipline)""

At least 10 years of HR Experience

Payroll Admin experience for at least 8 years is a must

Should have prior Team Handling experience ( minimum 4 years)""

Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Self driven

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Basic leadership and coaching skills

Resilient and able to work under pressure

Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines

Continuous improvement mindset

Demonstrate high levels of confidentiality

Team Work & collaboration

Excellent Team Management Skills"

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.

Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.

Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.

Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.

Extensive and demonstrable experience of Payroll Processes.

Business Process Implementation

Successfactors Experience a plus

HR Domain certification/Payroll Certification would be a plus

Strong MS Office and Excel skills

Proficient with Business Excellence Practices"

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

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What people at Accenture are saying

3.4

Rating based on 65 Human Resource Service Delivery Associate reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Salary is good and always on time. Certain people are good but mostly evil.

Salary - Good

Dislikes

Most of the things are to be disliked in Accenture. Like their managers thinks they own you. They hire some mediocre as a TL and never give chance to a deserving candidate. They promote based on their benefits and not based on the employees good work.