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Accenture

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3.9

based on 54.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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18288 Accenture Jobs

HR Service Delivery Associate Manager

Accenture Solutions Pvt Ltd

3.9

based on 54.3k Reviews

10-14 years

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Associate Manager

Accenture

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment Human Resource Management Payroll Training Training and Development Service Delivery Management

+ 5 more

Job Description

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: HR Service Delivery Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?

Take a lead role in ensuring that department objectives and initiatives are completed

Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance

Assist in employee development through coaching and following up on the development of their team's technical competencies

Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department

Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans

Work closely with internal customers and external vendors

Some travel may be required

Various other duties as required

Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team.

Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; leads new initiatives to improve metrics and reduce inquiries; and identifies trends and lead improvement initiatives

Lead operations for testing and rollout of new programs or practices; plans and leads project and support activities that respond to current and projected organizational needs; scopes projects, facilitates planning, establishes milestones, coordinates team efforts, improves resource utilization, and provides guidance; and monitors adherence to master plans and schedules, conducts risk analysis, produces management reports, and makes appropriate recommendations for problem resolutions and workarounds

Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team.

Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement

Plan and monitor the implementation of improvement initiatives.

What are we looking for?

Customer Support Operations

Customer Communications

Adaptable and flexible

Written and verbal communication

Problem-solving skills

Agility for quick learning

Consistent track record of influencing and driving business improvement decisions.

Experienced people leader and coach.

Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor

Critical thinking ability, analytical mindset and professional judgement

Professionalism, integrity, and respect for confidentiality

Can work in a fast-paced work environment

Excellent communication skills & the ability to work at all levels of an organization

Voluntary Benefits

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

3.4

Rating based on 65 Human Resource Service Delivery Associate reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Salary is good and always on time. Certain people are good but mostly evil.

Salary - Good

Dislikes

Most of the things are to be disliked in Accenture. Like their managers thinks they own you. They hire some mediocre as a TL and never give chance to a deserving candidate. They promote based on their benefits and not based on the employees good work.