Service Delivery Ops Senior Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design



Designation: Service Delivery Ops Senior Analyst



Qualifications:Any Graduation



Years of Experience:5 to 8 years



What would you do?
This role involves a deeper understanding of Comp & Benefits and Performance Management. You will leverage your expertise to solve specific problems related to Comp & Benefits. You will manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team, motivate team members, assess performance, provide help to management (including hiring and training), and keep management updated on team performance. You will also communicate concerns and policies among management and team members.Delivery & Client Management:

Ensure adherence to designed processes.

Understand existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g., SLA, OLA, KPI.Subject Matter Expertise / Training / Updates / Quality / Documentation:

In-depth understanding of Compensation and/or Benefits Admin processes to meet Business requirements (e.g., timelines, quality, and costs).

Acquire in-depth knowledge as required & support in Knowledge Transfer of any process.

Read, understand & analyze client processes as per the business rules. Become a process expert within the first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues.

Communicate, train & implement relevant process knowledge changes/updates to the team.

Ensure all process documentation/work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements.OE OPEX & Continuous Improvement:

Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal.

Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client.

Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date.

Ensure process controls are put in place & followed.Collaboration:

Participate in various internal or client initiatives related to the process.

Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.

Work collaboratively with all internal & third-party stakeholders to achieve business goals.Functional Competencies:

Extensive and demonstrable experience of HR Processes



What are we looking for?

Adaptable and flexible

Problem-solving skills

Agility for quick learning

Written and verbal communication

Desirable:oWorking knowledge of Success Factors - Employee Life Cycle and Compensation and/or Benefits Admin processes.oNew process transition.oExperience in HRO set up for multi-country support.


Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation