Associate Engagement Manager

About Capillary Technologies

Founded in 2012, Capillary Technologies has a presence across the United States, India, the Middle East, and Asia, in particular, South East Asia. Capillary is an end-to-end customer loyalty platform that offers a comprehensive view of consumers, and unified, cross-channel strategies that deliver a real-time omnichannel, personalized, and consistent experience for customers. Powering 100+ loyalty programs, across 30+ countries, Capillary works with 250+ brands including the likes of Tata, PUMA, Shell, Al-Futtaim,Petron, Domino s, Kanmo Group, and Marks Spencer. With a massive reach of 1Bn+ consumers and processing 5Bn+ annual transactions, the company has the backing of Warburg Pincus, Sequoia Capital, Avataar Ventures, and Filter Capital. For more information, visit www.capillarytech.com.

Associate Engagement Manager

Work closely with the Business Head to manage Key Clients and ensure world-class service experience

Full PL responsibility for customer relationships owned, Manage and grow the existing clients

Understand and analyze existing business and figure out opportunities to scale it up

Initiate and prioritize projects, track business development, cross-sell, and up-sell Engage closely with the account management / delivery / implementation training team to help determine the best technical implementation methods and reasonable execution schedules.

Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost-effective business solutions.

Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels

Networking in the region with prospect/industry and represent Capillary at regional/national events.

Skills And Expertise

5-8 years of experience with understanding retail, digital, CRM/loyalty analytics space.

Proven record of driving results in a high-growth company environment.

Strong Team management skills and competencies.

Demonstrated record of success in a goal-oriented, highly accountable, business environment

Ability to collaborate and work effectively with other teams - Account Management,

Delivery, Product Management, Analytics, etc.

Professional demeanor, superior phone skills, excellent presentation, verbal and written communication skills

Deep understanding of industry issues, a vision for growth, and a passion to build Capillary s position in the industry

Ability to articulate, Capillary s value proposition effectively to all types of Customers and ability to interact with any level within the customer organization (Particularly with CXO/CMOs/ Marketing Heads) and align brand on industry specific KPIs, set targets and help the brands to achieve them.

Ability to adapt to a changing environment quickly and easily.

Ability to prioritize tasks and manage time efficiently, showcasing a High level of self-initiative and self-motivation.

Experience with managing clients, stakeholders, and cross-functional teams.

Proven people, business and project leadershipnegotiation experience

Ability to understand, anticipate and react to competitive market requirements, industry opportunities and constraints

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.