Senior Client Engagement / Enterprise Account Manager

Role & responsibilities

• Enterprise Client Engagement/Account Managers work with Clients to grow and expand within existing mid-tier accounts.
• Manage client-specific people onboarding and offboarding processes.
• Manage all Talent and Delivery activity for all their accounts.
• Check in regularly with talent to maintain strong engagement and satisfaction on projects.
• Support clients with day to day inquiries related to the account, talent, and billing.
• Create and manage processes related to Talent engagement time reporting, revenue, and margins and track against client budget.
• Ensure compliance with contractual obligations including talent background checks and sourcing locations.
• Support sales activities requiring basic legal operations including creation of contract documents and change requests.
• Identify additional account expansion opportunities and take coaching from Client Partners.
• Work collaboratively with Sales, Delivery, Fulfilment Operations, Finance, and Legal teams to efficiently anticipate and fulfill client needs.

Preferred candidate profile

• Preference will be given to individuals with previous work experience for IT services firm with offshore development center presence
• Experience managing large multi-location consulting engagement teams

Only Hyderabad candidates and candidates who can work from office without flexibility will be preferred.