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Capillary Technologies

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3.4

based on 187 Reviews

Video summary

89 Capillary Technologies Jobs

Senior Associate, Customer Success

Capillary Technologies India Pvt. Ltd.

3.4

based on 187 Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Senior Associate, Customer Success

Capillary Technologies

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Consulting SQL Recruitment Mining Engineering Incident Management

+ 4 more

Job Description

Manage and grow set of customer accounts by actively engaging in use-case discussion to increase capillary product adoption and generate ROI for the customers
Discuss and detail operationalising new intiatives by understanding the product integration capabilities
Maintain a healthy NPS from direct stakeholders
Working effectively both independently and as a member of a cross-functional team.
Program Solver and Proactive in identifying customer pain points.
Manage Mid level stakeholders for capillary clients.
Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client Consulting with the client solving his business problems
Efficient in SQL or Data bricks to quickly query the data to make informed decisions and to give insightful suggestions to the customers.
Create Quarterly review presentation / Steering committee meeting decks.
Design CRM programs building customer-centric strategy
Coordinate with different teams (Incident Management, Execution team, Solutions, Tech team)

Basic understanding of SDLC related ecosystem
Knowledge of at least one database mining language (SAS/R/SQL/SPSS/Python etc) and experience of working with databases
Ability to pull insights from Data Personal Attributes with atleast 2 years of experience in working on Data Analytics projects
Aptitude for problem-solving and quantitative skills, Comfortable in dealing with numbers and calculation
Knowledge of MS Office (Word, Excel Powerpoint)
Cross team collaboration and client management
Excellent Logical ability, Good written and interpersonal skills
Able to prioritise and execute tasks in a high-pressure environment, working in a team-oriented, collaborative environment
Self-motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow through on commitments
Ability to define success for the customer.

I t has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Employment Type: Full Time, Permanent

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What people at Capillary Technologies are saying

1.5

Rating based on 2 Senior Associate reviews

Anonymous · Customer Success, Service & Operations in Bangalore Rural

Likes

They have good prouct as compared to others

Salary - Good

Dislikes

You will be advised to work more than 14 hours to complete your task, They have mental health programs because they know there employees mental health is getting bad day by day. One day they will come and tell you shift to xyz department and if you refused to do so, you are out. Most of the employees habit is to do politics, I believe they train people how to become politician in the future.