Business Analyst, IES Customer Trust, Amazon Pay

Amazon Payments processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, convenience store payment, net banking, digital cash, cash on delivery and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon. in. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience. Payments owns and maintains the software platform which processes 20+ payment methods worldwide.

About the role: Working in a dynamic environment, you will be responsible for automating dashboards, monitoring key success metrics, managing WBR reports, identifying problem areas and business challenges and collaboratively shaping solutions with Amazon Pay teams to help optimize on the platform. The successful candidate has a passion for extracting actionable insights from data. The candidate needs to innovate, and quickly become a subject matter expert to assess business performance across different Amazon Pay areas. The candidate should have significant experience working with automation, analyzing data, identifying trends, extracting conclusions, and presenting findings in a simple and clear manner using data across various data marts, and align focus on Amazon s strategic needs. The candidate should enjoy problem solving and is proficient in VBA and other automation tools.

Key Responsibilities:
Understanding drivers, impacts, and key influences in the Payments domain.
Partnering with the business team to create key performance indicators and new methodologies for measurement.
Translating data into actionable insights for the stakeholders.
Automate reporting for weekly business metrics, identify areas of opportunity to automate and scale ad-hoc analyses
You will perform complex data analysis (root cause deep dives, correlations, regressions, simulations, and optimization) to identify different opportunities to reduce process gaps.
You will build infrastructure and implement maintenance strategy for internal datasets to support swift analysis to answer critical business questions


About the team
Customer Trust team owns the product charter for fraud and abuse in Amazon Pay. - 1+ years of data analytics or automation experience
- 1+ years of capacity planning, operations planning, business analysis or similar experience
- Bachelors degree
- Knowledge of data pipelining and extraction using SQL
- Knowledge of SQL and Excel at a moderate or advanced level
- Experience with data mining tools like SQL, SAS, SPSS, or similar