Delivery Associate - Customer Success

• The ideal candidate will play a key role in ensuring the successful onboarding of clients onto our SaaS platform, guiding them through the implementation process, and maximizing their value from our solutions.
  
• Collaborate closely with clients to understand their Marketing Technology use cases & first party data integration needs.
  
• Lead discovery sessions and requirements gathering meetings to identify client goals and use cases for leveraging first-party data within our platform.
  
• Provide expert guidance and best practices to clients on integrating and managing their first-party data within our platform, ensuring data accuracy, security, and compliance.
  
• Coordinate with cross-functional teams, including sales, product development, and technical support, to deliver customized solutions and address client needs effectively.
  
• Conduct product demonstrations and training sessions for clients to showcase platform features, functionalities, and value propositions.
  
• Proactively identify opportunities to enhance client satisfaction, drive adoption, retain client and maximize the value delivered by our solutions.
  
• Act as a trusted advisor to clients, providing strategic recommendations and actionable insights to help them achieve their business objectives.
  
• Tools Experience o Analytics: Google analytics / GTM / Firebase Analytics o MMP: e.g. adjust, Appsflyer, Branch o CRM: e.g. Moengage, ClaverTap o SQL & Google Big Query o Familiarity with Ad Platforms : Google Ads, Meta, Snapchat, Tiktok

Requirements

• Should have 5-8 years of working experience.
  
• Bachelors degree in Marketing, Business Administration, Computer Science, or related field.
  
• Proven experience in a customer-facing role, preferably in customer success, account management, or technical consulting within the SaaS or Marketing Technology industry.
  
• Strong understanding of first-party data concepts, marketing analytics, and digital marketing strategies.
  
• Technical proficiency and ability to understand and articulate complex technical concepts related to data integration, API connectivity, and SaaS platforms.
  
  
  
  Benefits

  1. Work From Anywhere: Your office can be anywhere you like. Seriously, anywhere.
  

  2. Your Hours, Your Call: Work early bird hours or burn the midnight oil. Its all good.
  

  3. Get in on the Action: ESOP? Yeah, you get a piece of the pie too.
  

  4. Health is Wealth: Weve got you and your family covered, health-wise.
  

  5. Cool Vibes Only: Our work culture is as awesome as your favorite hangout spot.
  

  6. Epic Offsites: Once a year, we go all out. Think fun, sun, and maybe a cocktail or two.
  

  7. Coworking Access: Need a change from your home office? Weve got spots.
  

  8. Fun Comes Standard: Work hard, play hard. Expect fun times regularly.