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32 Datahash Jobs

Senior Delivery Manager - Customer Success

Datahash

1.0

based on 1 Review

5-10 years

Remote

1 vacancy

Senior Delivery Manager - Customer Success

Datahash

posted 1d ago

Job Role Insights

Fixed timing

Key skills for the job

Digital Marketing Computer Science CRM Marketing Automation Product Sales Team Management

+ 1 more

Job Description

The ideal candidate will play a key role in managing a team of Customer Success, guiding them through their challenges, streamline internal processes, and focus on customer satisfaction.\u200b

Responsibilities :

Collaborate closely with customer success team to deliver clients\u2019 first party data integration needs with highest possible quality.
Lead discovery sessions and requirements gathering meetings to identify client goals and use cases for leveraging first-party data within our platform.
Coordinate with cross-functional teams, including sales, product development, and technical support, to deliver customized solutions and address client needs effectively.
Conduct product demonstrations and training sessions for clients to showcase platform features, functionalities, and value propositions.
Proactively identify opportunities to enhance client satisfaction, drive adoption, retain client and maximize the value delivered by our solutions.
Act as a trusted advisor to your team & clients, providing recommendations.
Keep team efficient & up-to-date with lates knowledge & manage their bandwidth effectively.
Tools Experience :

- Analytics: Google analytics / GTM / Firebase Analytics

- MMP: e.g. adjust, Appsflyer, Branch

- CRM: e.g. Moengage, ClaverTap

- Familiarity with Ad Platforms: Google Ads, Meta, Snapchat, Tiktok

Requirements

Must be Good Communicator & Should have working experience of Marketing Technology & Digital Analytics.
Bachelor\u2019s degree in Business Administration, Computer Science, or related field.

Skills :-

- Leadership and team management
- Excellent communication and interpersonal skills

- Customer onboarding and support strategies

Strong understanding of first-party data concepts, marketing analytics, and digital marketing strategies.
Technical proficiency and ability to understand and articulate complex technical concepts related to data integration, API connectivity, and SaaS platforms.