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Saasguru

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4.3

based on 8 Reviews

38 Saasguru Jobs

Customer Success Manager

saasguru

4.3

based on 8 Reviews

7-12 years

Gurgaon / Gurugram

1 vacancy

Customer Success Manager

Saasguru

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support CRM Taxation Key Account Management Compliance Workforce Management

+ 3 more

Job Description

Customer Success Manager at Skuad Remote Job | AllRemote

Location Gurugram

Job Type Full-time

Experience N/A

Salary N/A

Skill Set CRM

Role Customer Success

Why you should join Skuad

NASDAQ Listed-backed hyper-growth company

Rapid career advancement with opportunities to learn

Competitive salary and Performance bonus

Paid time off, Flexi-hour policy & Wellness benefits

Truly Global & Diverse Team

About the role

Embark on a journey to redefine B2B customer delight! We re on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you re excited about crafting unforgettable experiences, let s drive the future of customer enchantment together!

1. Customer Rhapsody:

Be the maestro of B2B relationships, creating harmonious connections with clients
Conduct a symphony of onboarding, ensuring clients dance into success seamlessly

2. Riff with Resolutions:

Play a key role in resolving customer challenges, turning discord into delightful resolutions
Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction

3. Choreograph Growth:

Partner with the sales team to choreograph growth strategies and pirouette toward client expansion
Dance through account management, ensuring clients waltz through our offerings with grace

4. Feedback Jazz:

Jazz up our improvement initiatives by collecting and riffing on customer feedback
Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement

5. Product Adoption Symphony:

Lead the orchestra in ensuring seamless product adoption, helping clients hit the right notes with our offerings
Fine-tune strategies to ensure customers groove effortlessly with our product lineup

Ideal candidate

Hustler Spirit- Non Negotiable!
A passion for customer satisfaction and excellence
MBA in Business, Marketing, or a groove-worthy field
Strong communication and interpersonal skills
Problem-solving groove with a customer-centric mindset
Familiarity with CRM software, the notes of customer support tools, and the melody of customer satisfaction

About Skuad

Imagine a world without boundaries, where companies effortlessly discover, hire, and manage talent, regardless of geographical constraints. Skuad brings this vision to life. Were on a mission to democratize global talent and opportunities, making remote work accessible worldwide. Skuad empowers employers to effortlessly build, pay, and oversee exceptional global teams while handling the complexities of payroll, compliance, and taxation.

Our diverse, globally distributed team is passionate about fostering inclusive work cultures and enabling customers to thrive globally. Backed by leaders with over two decades of HR expertise, our goal is to create one million opportunities globally by 2027.

Having raised $15 million in Series A funding in Oct 2022, totaling $19 million with support from returning investors Beenext and Anthemis, were committed to driving value, learning, and continuous improvement as a united global team.

In August 2024, Skuad was acquired by Payoneer. Payoneer (NASDAQ: PAYO) is a leading global payments platform that partners with freelancers, SMBs, marketplaces, and enterprises to solve their biggest payment challenges. Leveraging robust technology, compliance, operations, and banking infrastructure, Payoneer powers growth for entrepreneurs in emerging markets, Payoneer makes global commerce easy and secure. Skuad s acquisition brings a key capability workforce management capabilities to Payoneer s growing financial stack.

With Skuad you get to have:

Ownership: You will own what you do. We are a results-driven team, which means we expect you to get things done.

Endless support: You will always be able to reach the help you may need. You will have the resources you need to deliver.

Experiment: This is your playground. You will come up with ideas of your own, pitch them, and take them up. You will have a free hand to execute exciting ideas.

Impact: Be a part of a world-class team where we are constantly challenged with new things and maximize the impact of the products we build.

Employment Type: Full Time, Permanent

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