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3.7

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13 Cult.fit Jobs

Engagement Manager

1-4 years

₹ 8 - 10L/yr

Bangalore / Bengaluru

Engagement Manager

Cult.fit

posted 30min ago

Job Description

 

Desired Skills and Qualifications:

 

1. Bachelor's/Masters degree in Business Administration, Marketing, or a related field.

2. 1-4 years of experience in engagement management, customer success or account management, preferably in the fitness or hospitality industry.

3. Excellent email communication, problem-solving, and interpersonal skills. Ability to work independently, prioritize tasks, and manage multiple stakeholders.

4. Proficient in data analysis, reporting, and presentation software (e.g., Excel, PowerPoint, Google Docs).

 


Roles and Responsibilities

 

Key Responsibilities:

 

1. Partner Communication: Develop and maintain strong relationships with franchise partners through regular email communication, ensuring timely issue resolution and conflict management.

2. Escalation Management: Resolve partner escalation tickets in a timely and professional manner, collaborating with internal stakeholders to address concerns and improve partner satisfaction.

3. NPS Improvement: Coordinate with internal stakeholders to identify areas for improvement and implement initiatives to enhance partner NPS (Net Promoter Score).

4. Partner Support: Provide ongoing support and guidance to franchise partners, ensuring they have the necessary tools, training, and resources to succeed.

5. Reporting and Analytics: Track and analyze key performance indicators (KPIs) such as partner satisfaction, escalation resolution rates, and NPS.

 

 


Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Cult.fit through

(based on 52 Cult.fit interviews)
Referral
Job Portal
Campus Placement
Walkin
Company Website
Recruitment Consultant
27%
27%
12%
12%
8%
2%
12% candidates got the interview through other sources.
High Confidence
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What people at Cult.fit are saying

What Cult.fit employees are saying about work life

based on 766 employees
65%
41%
51%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Cult.fit Benefits

Health Insurance
Job Training
Gymnasium
Soft Skill Training
Team Outings
Work From Home +6 more
View more benefits

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Cult.fit Bangalore / Bengaluru Office Location

View all
Bengaluru Office
Headquarter
17/17C BDA 3rd Sector, HSR Layout, Bengaluru
560102

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