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Cult.fit
13 Cult.fit Jobs
1-4 years
₹ 8 - 10L/yr
Bangalore / Bengaluru
Engagement Manager
Cult.fit
posted 30min ago
Flexible timing
Key skills for the job
Desired Skills and Qualifications:
1. Bachelor's/Masters degree in Business Administration, Marketing, or a related field.
2. 1-4 years of experience in engagement management, customer success or account management, preferably in the fitness or hospitality industry.
3. Excellent email communication, problem-solving, and interpersonal skills. Ability to work independently, prioritize tasks, and manage multiple stakeholders.
4. Proficient in data analysis, reporting, and presentation software (e.g., Excel, PowerPoint, Google Docs).
Key Responsibilities:
1. Partner Communication: Develop and maintain strong relationships with franchise partners through regular email communication, ensuring timely issue resolution and conflict management.
2. Escalation Management: Resolve partner escalation tickets in a timely and professional manner, collaborating with internal stakeholders to address concerns and improve partner satisfaction.
3. NPS Improvement: Coordinate with internal stakeholders to identify areas for improvement and implement initiatives to enhance partner NPS (Net Promoter Score).
4. Partner Support: Provide ongoing support and guidance to franchise partners, ensuring they have the necessary tools, training, and resources to succeed.
5. Reporting and Analytics: Track and analyze key performance indicators (KPIs) such as partner satisfaction, escalation resolution rates, and NPS.
Employment Type: Full Time, Permanent
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