Service Delivery Operations Manager - C

A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams.

Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency.

Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Role Overview:Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope Personnel supervision, HR, career development, performance assessment, IT, etc. Establishes and reports performance metrics

Demonstrates and promotes organizational vision and values Acts as a strategic stakeholder partner and enabler Builds and maintains a strong cross-functional cooperation with Stakeholders Concentrates on budget optimization

Ensures service delivery activities comply with procedures, policies, laws and regulations

Promotes and actively participates in cross-regional exchange of knowledge, best practices and enhancements Has deep knowledge of P2P end to end process Provides support and mentorship to more junior service delivery teams Drives improvement initiatives/change management to achieve overall Team efficiency

General Responsibilities / Accountabilities:Directs and supervises Service Delivery professionals, promoting collaborative and high-performing team Provides training path to the team in charge, promoting enhanced understanding of complete functional solution Formulates strategic and operational objectives aligned with organizational goals Follows global/regional KPIs and regularly evaluates the teams performance against benchmarksMonitors and supervises the service delivery process to ensure successful operations and optimal outcomes Establishes escalation management process

Handles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricityAccountable for development and implementation of operational procedures

Enforces all procurement policies, relevant procedures and compliance processes

Develops and maintains strong relationships with key Stakeholders/ClientsManages budget reviews and reports cost plans to upper management

Ensures cross-regional cooperation to keep operations aligned

Provides guidance to the teams and promotes a collaborative working cultureContinuously evaluates and improves processes to enhance service delivery efficiency and effectiveness

Partners with cross-functional teams to improve tools and systems in useDrives/Supports transformation projects

A key leadership role within the organization responsible for overseeing and managing daily operations.

Responsible for delivering in-time and in-quality service through effective management of service delivery teams.Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency.

Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Role Overview:Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope Personnel supervision, HR, career development, performance assessment, IT, etc.

Establishes and reports performance metricsDemonstrates and promotes organizational vision and values

Acts as a strategic stakeholder partner and enabler

Builds and maintains a strong cross-functional cooperation with Stakeholders Concentrates on budget optimization

Ensures service delivery activities comply with procedures, policies, laws and regulations

Promotes and actively participates in cross-regional exchange of knowledge, best practices and enhancementsHas deep knowledge of P2P end to end process

Provides support and mentorship to more junior service delivery teams

Drives improvement initiatives/change management to achieve overall Team efficiency

General Responsibilities / Accountabilities:Directs and supervises

Service Delivery professionals, promoting collaborative and high-performing team

Provides training path to the team in charge, promoting enhanced understanding of complete functional solution

Formulates strategic and operational objectives aligned with organizational goalsFollows global/regional KPIs and regularly evaluates the teams performance against benchmarks

Monitors and supervises the service delivery process to ensure successful operations and optimal outcomes Establishes escalation management process

Handles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricityAccountable for development and implementation of operational procedures

Enforces all procurement policies, relevant procedures and compliance processes

Develops and maintains strong relationships with key Stakeholders/ClientsManages budget reviews and reports cost plans to upper managementEnsures cross-regional cooperation to keep operations aligned

Provides guidance to the teams and promotes a collaborative working culture

Continuously evaluates and improves processes to enhance service delivery efficiency and effectiveness

Partners with cross-functional teams to improve tools and systems in use Drives/Supports transformation projects