Quality Assurance-Engagement Manager I 14 To 16 Years I Kolkata

 About The Role : 

Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities

Provide support in executing initiatives of operational excellence in the form of reporting and process improvements.

Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team

Conduce audits and ensure audit findings are addressed by service delivery manager and leadership

Integrate Quality Management System to the standard operating procedures to ensure continuous monitoring and course correction

Assist in developing corrective action plans post internal or external audit

Work with leadership assure adequate corrective actions are implemented. Standardize tracking and trending of deviations and corrective actions among different service delivery sites so there is consistency and high- level metrics for each

Assist in the drafting of SOPs and other documents for use in day-to-day operations

Participate in internal team meetings and stay updated on the requests from clients

Understand the cross functional capabilities and suggest new ideas that improvise the existing processes

Play an instrumental role in participating in review of standards, procedures, tools, and process

Implement quality assurance standards and provide accurate feedback

On-board new and retrain existing users in the marketing campaigns and MDF processes

Analyse the requirements and identify the needs of test plan/cases/user scenarios based on the functionality and requirement

Regular reporting on the sales support activities and process outcomes

Regular reporting on repetitive errors & logs

 Primary Skills 

Capable of quick learning and delivering quality solutions as an individual and as part of the team

Excellent communication skills, both written and verbal

Strong computer skills and knowledge of QA applications

Strong analytical and problem-solving skills

Meticulous attention to detail

Strong lean six sigma and process excellence skills; green belt or black belt qualification would be advantageous

Experience in using the Microsoft Office suite with good Excel and PowerPoint skills

 Secondary Skills 

Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)