Capgemini - Delivery Excellence Head (15-20 yrs)

Job title: Delivery Excellence Head

Location: Kolkata

Grade: E1

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Capgemini in India comprises nearly 175,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli.

About BSV:

Business Services India is a global business line that maximizes our deep consulting, digital technology, and operational expertise to shape the future of business operations with intelligent automation in order to create outstanding value for our clients, for Capgemini, and for our people.

Capgeminis Business Services has a proven reputation, documented industry and functional experience, comprehensive portfolio and collaborative engagement.

We are highly differentiated, so the worlds leading organizations trust us to dramatically improve their business performance and shareholder value.

Why Join Capgemini?

- The choices you make today lay the foundation for change tomorrow.

- Choosing Capgemini means having the opportunity to make a difference, whether for the worlds leading businesses or for society. It means getting the support you need to shape your career in the way that works for you. It means when the future doesnt look as bright as youd like, you have the opportunity to make change: to rewrite it.

- When you join Capgemini, you dont just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future.

- At Capgemini, people are at the heart of everything we do! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs. With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives. And whilst you make a difference, you will also have a lot of fun.

The Opportunity: Capgemini is seeking a director level executive for Delivery excellence head role.

Our Ideal Candidate:

- Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

- Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.

- Ensure the Continuous Improvement approach across Engagements and Centers

- Responsible for mentoring Lean six sigma projects using digital transformation & robotic process

automation

- Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)

- Supports process alignment based on best-in-class processes

- Balance Scorecard for leadership reporting

- Fosters the global sharing of innovation, new methodologies and benchmarking

- Support Big Data analytics and Cloud Computing services

Requirements:

- Should be at least BB certified with exposure to leading Lean Six Sigma projects

- Exposure to the current automation tools and its implementation

- Preferred with BPO experience of 16+ years in driving process improvement, process transformation

- Should have knowledge on different RPA strategies & RPA products (certification added advantage)

- Advantage to have knowledge in:

- Dashboard & reporting tools like Power BI, Tableau, Qview

- Algorithms using R /Python/SAS programming

- Chatbots, Artificial intelligence, Process mining tools

- Cloud services & Analytics

- AGILE based project management.