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Engaged Employer

IIDE - The Digital School

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3.9

based on 76 Reviews

2 IIDE - The Digital School Campus Manager Jobs

Campus Manager (Students Success & Operations)

Indian Institute of Digital Education

3.9

based on 76 Reviews

5-10 years

New Delhi

1 vacancy

Campus Manager (Students Success & Operations)

IIDE - The Digital School

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Digital Marketing Customer Service Event Management Hospital Administration Automation Testing Analytical Chemistry

+ 4 more

Job Description

As the Manager of Student Success Campus Operations at IIDE Delhi, you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience. This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.

What Youll Do:

Department Management:

Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
Student Journey Management:
Lead the Student Success Placement team to provide a consistently positive experience from onboarding through to placement.
Conduct feedback sessions, CSAT NPS surveys, and develop action plans to address and resolve course-related issues.
Escalation and Scheduling:
Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
Collaboration and Training:
Collaborate with the program head to implement training strategies for all programs.
Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
Process Optimization:
Implement efficiencies through automation to improve student and faculty management.
Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
Event Management:
Plan and execute key academic events, such as orientation and convocation.
Deliver engaging presentations to students and faculty, fostering a positive educational environment.
Additional Duties:
Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Requirements
Who You Are:
Qualifications:
7-10 years of experience in student-facing or customer service roles.
Preferred age range: 32-40 years.
Proven leadership experience in ed-tech or student-centric environments.
Successful track record of managing teams of 10-15 individuals.
Strong analytical problem-solving skills with a vibrant and optimistic mindset.
Demonstrated ability to handle challenging situations and ensure an exceptional student experience.
Should Have:
Experience in implementing process efficiencies and automation in educational settings.
Familiarity with student retention strategies and academic event management.
Effective collaboration with cross-functional teams.
Nice to Have:
Experience in digital marketing education or related fields.
Advanced problem-solving skills with a focus on innovative solutions.
Additional certifications or training in student management or educational leadership.