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Sr. Associate - Student Success (College Operations)
5-10 years
Mumbai
1 vacancy
Sr. Associate - Student Success (College Operations)
IIDE - The Digital School
posted 2mon ago
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Job Description
As the Senior Associate - College Operations at IIDE Andheri Campus , you will play a pivotal role in the complete supervision and monitoring of IIDEundergraduate programs at partner colleges in Mumbai
This role involves multi-stakeholder management and ensuring the best student experience for all programs
You will manage escalations, check key performance indicators, anticipate bottlenecks, and ensure strategic decisions are made to enhance student success
What Youll Do:
This role involves multi-stakeholder management and ensuring the best student experience for all programs
You will manage escalations, check key performance indicators, anticipate bottlenecks, and ensure strategic decisions are made to enhance student success
What Youll Do:
Program Oversight:
Monitor the college program management team on service and program delivery
Oversee the complete student journey, from onboarding and learning to graduation, ensuring a consistently positive and fulfilling experience for all students
Escalation Management:
Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes
Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience
Team Management and Collaboration:
Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores
Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives
Collaborate closely with the Director of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage
Process Improvement:
Define clear deliverables, roles, and responsibilities for the program management team
Research and implement process efficiencies leveraging automation to enhance student efficiency and trainer management
Data Monitoring and Analysis:
Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions
Conduct surveys to assess and enhance the overall student experience, refining and upholding exceptional standards
Ensure key academic events like orientation and convocation are planned and executed well
Stakeholder Management:
Be the Single Point of Contact (SPOC) for all key stakeholders, including college principals, HODs, and teaching faculty
Undertake activities related to NEP guidelines in partner colleges
Generate and analyze key reporting metrics and provide recommendations to management
Additional Duties:
Undertake any other reasonable duties within the broad scope of the position as requested by management
Who You Are:
Who You Are:
Must-Have:
Minimum of 6+ years of enthusiastic engagement in student-facing roles
Proven leadership experience within ed-tech or student-centric environments
Clear understanding of UGC, AICTE, and NEP guidelines pertaining to undergraduate programs
Track record of inspiring and guiding teams of 10-15 individuals towards collective success and growth
Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving
Must be open to travel weekly to partner colleges
Well-versed with Google Workspace (Sheets, Docs, GDS, etc)
Knowledge of WA messenger, ZOOM, and automation email software (GMass, Mail Merge, MailChimp)
Proficient LinkedIn user
Should Have:
Desired experience or skills related to process improvements, strategies, or other relevant areas
Additional qualifications or knowledge that would enhance performance in the role
Nice to Have:
Additional experiences or skills that are not essential but would be advantageous
Certifications or training that would benefit the role
Employment Type: Full Time, Permanent
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What IIDE - The Digital School employees are saying about work life
based on 70 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
IIDE - The Digital School Benefits
Submitted by Company
Cafeteria 
Team Outings Education Assistance Job Training
Submitted by Employees
Work From Home 
Education Assistance 
Soft Skill Training 
Job Training 
Free Transport 
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IIDE - The Digital School Mumbai Office Location
Mumbai, Maharashtra Office
Headquarter
IIDE Campus, 1st Floor, AGES- Andheri Girls' Education Society, Swami Vivekananda Rd, near Andheri Station Road, Andheri West, Mumbai, Maharashtra.
Mumbai, Maharashtra
400058
400058
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