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Assistant Manager - Program Management
5-10 years
Mumbai
1 vacancy
Assistant Manager - Program Management
IIDE - The Digital School
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
What Youll Do:
- Monitor the program management team on service and program delivery of all online programs.
- Oversee the complete student journey, from onboarding and learning to graduation, ensuring a consistently positive and fulfilling experience for all students.
Escalation Management:
- Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.
- Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience.
Team Management and Collaboration:
- Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.
- Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
- Collaborate closely with the Director of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage.
Process Improvement:
- Define clear deliverables, roles, and responsibilities for the program management team.
- Research and implement process efficiencies leveraging automation to enhance student efficiency and trainer management.
Data Monitoring and Analysis:
- Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.
- Conduct surveys to assess and enhance the overall student experience, refining and upholding exceptional standards.
- Ensure key academic events like orientation and convocation are planned and executed well.
Additional Duties:
- Undertake any other reasonable duties within the broad scope of the position as requested by management.
Who You Are:
Must-Have:
- Minimum of 8+ years of enthusiastic engagement in student-facing roles.
- Proven leadership experience within ed-tech or student-centric environments.
- Track record of inspiring and guiding teams of 10-15 individuals towards collective success and growth.
- Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
- Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for
- Minimum of 8+ years of enthusiastic engagement in student-facing roles.
- Undertake any other reasonable duties within the broad scope of the position as requested by management.
- Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.
- Define clear deliverables, roles, and responsibilities for the program management team.
- Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.
- Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.
Employment Type: Full Time, Permanent
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IIDE - The Digital School Benefits
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