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Campus Manager (Students Success & Operations)
5-10 years
New Delhi
1 vacancy
Campus Manager (Students Success & Operations)
IIDE - The Digital School
posted 2mon ago
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Job Description
As the Manager of Student Success Campus Operations at IIDE Delhi, you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience. This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.
What Youll Do:
Department Management:
- Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
- Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
- Student Journey Management:
- Lead the Student Success Placement team to provide a consistently positive experience from onboarding through to placement.
- Conduct feedback sessions, CSAT NPS surveys, and develop action plans to address and resolve course-related issues.
- Escalation and Scheduling:
- Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
- Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
- Collaboration and Training:
- Collaborate with the program head to implement training strategies for all programs.
- Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
- Process Optimization:
- Implement efficiencies through automation to improve student and faculty management.
- Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
- Event Management:
- Plan and execute key academic events, such as orientation and convocation.
- Deliver engaging presentations to students and faculty, fostering a positive educational environment.
- Additional Duties:
- Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Requirements -
- Who You Are:
- Qualifications:
- 7-10 years of experience in student-facing or customer service roles.
- Preferred age range: 32-40 years.
- Proven leadership experience in ed-tech or student-centric environments.
- Successful track record of managing teams of 10-15 individuals.
- Strong analytical problem-solving skills with a vibrant and optimistic mindset.
- Demonstrated ability to handle challenging situations and ensure an exceptional student experience.
- Should Have:
- Experience in implementing process efficiencies and automation in educational settings.
- Familiarity with student retention strategies and academic event management.
- Effective collaboration with cross-functional teams.
- Nice to Have:
- Experience in digital marketing education or related fields.
- Advanced problem-solving skills with a focus on innovative solutions.
- Additional certifications or training in student management or educational leadership.
Employment Type: Full Time, Permanent
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What people at IIDE - The Digital School are saying
Campus Manager salary at IIDE - The Digital School
reported by
1
employee
with 15
years exp.
₹10.8
L/yr - ₹13.8
L/yr
77%
more
than the average Campus Manager Salary in India
View more details
What IIDE - The Digital School employees are saying about work life
based on 70 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
IIDE - The Digital School Benefits
Submitted by Company
Cafeteria 
Team Outings Education Assistance Job Training
Submitted by Employees
Work From Home 
Education Assistance 
Soft Skill Training 
Job Training 
Free Transport 
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IIDE - The Digital School New Delhi Office Location
New Delhi, Delhi Office
E-30, 2nd & 3rd Floor, South Extension II, Metro Exit no. 4, above Regal Shoes, behind McDonalds, New Delhi, Delhi.
New Delhi, Delhi
110049
110049
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Mumbai, Mumbai Suburban, Mumbai
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