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Consultant - Customer Success Queue.
1-5 years
₹ 3.7 - 4.5L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Consultant - Customer Success Queue.
Regalix
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Manage large amounts of incoming/outgoing calls, email, and chat queries.
- Develop an amicable customer relationship/experience.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage with existing & prospective customers.
- Meet or exceed targets for all assigned products/projects.
- Proven customer support experience, preferably in the advertising/digital marketing domain.
- Track record of over-achieving chat/calls handling quota.
- Strong command over written language.
- Strong email/written communication skills & verbal communication.
- Familiarity with CRM(SFDC) systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent typing skills 45 w.p.m & multitasking.
- Good Communication Skills.
- Chat and Phone support experience.
- Basic Digital Marketing Knowledge.
Employment Type: Full Time, Permanent
Functional Areas: Marketing
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Rating based on 20 Consultant
reviews
Anonymous · Digital Marketing
in Bangalore / Bengaluru
Good work culture..no micro management
Nothing for now
Read 20 reviewsConsultant salary at Regalix
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