Operations Manager

Role: Operations Manager.
Experience: 8-12 Years.
Location: Bangalore.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth!

Role Overview:

As the Operations Manager, you will be the cornerstone of operational excellence, ensuring seamless execution of strategies, optimizing processes, and leading a high-performing team. This role demands a blend of strategic vision, team leadership, and a sharp eye for detail to drive efficiency, revenue growth, and client satisfaction in our cutting-edge digital advertising programs.

Key Responsibilities:

• Strategic Operations Management: Develop, implement, and refine operational frameworks to meet organizational objectives and exceed performance benchmarks.
• Team Leadership: Lead, mentor, and inspire a diverse team, fostering a culture of accountability, collaboration, and continuous improvement.
• Revenue Growth & Quota Management: Drive strategies to consistently achieve and exceed revenue and quota targets, leveraging data and market insights.
• Process Optimization: Identify bottlenecks and implement process improvements to enhance productivity, reduce turnaround times, and streamline workflows.
• Performance Analytics: Utilize advanced analytics tools to track KPIs, generate insights, and provide actionable recommendations for operational and sales success.
• Cross-Functional Collaboration: Partner with Sales, Marketing, Product, and Finance teams to align strategies and ensure seamless execution of business goals.
• Digital Marketing Oversight: Apply foundational digital marketing knowledge to guide team efforts in aligning with evolving advertising trends and client needs.
• Client Excellence: Ensure superior client experiences by implementing robust support mechanisms and resolving operational challenges proactively.
• Compliance and Reporting: Ensure adherence to organizational policies, regulatory requirements, and internal controls while maintaining transparency through detailed reporting.

What We re Looking For:

• Experience: 8-12 years in operations management, with a proven track record of leading teams, driving efficiency, and achieving revenue growth. Experience in digital advertising or SaaS industries is a significant advantage.
• Educational Background: Bachelor s degree in Business Administration, Operations Management, or a related field. An MBA or equivalent is preferred.
• Leadership and Influence: Demonstrated ability to lead cross-functional teams, influence decision-making, and drive organizational change.
• Analytical Expertise: Advanced skills in interpreting data, identifying trends, and crafting data-driven strategies. Proficiency in tools like Tableau or Power BI is a plus.
• Process Orientation: Expertise in process optimization methodologies (e.g., Lean, Six Sigma) to achieve operational excellence.
• Tech Proficiency: Hands-on experience with CRM platforms (e.g., Salesforce)
• Communication Skills: Exceptional communication and stakeholder management abilities, with a focus on building strong relationships across teams and clients.
• Adaptability and Resilience: Thrive in a dynamic, fast-paced environment, with a proactive approach to problem-solving and decision-making.

What s in it for you
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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