Team Lead - Operations

Role: Team Lead - Operations.
Experience: 3-5 Years.
Location: Hyderabad.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth!

What will you Do

• Driving client KPIs.
• Stakeholder Management.
• Maintaining Attrition & Shrinkage of the team.
• Performance Management.
• Handling customer complaints and resolving issues that employees are not authorized to handle on their own.
• Dealing with schedule changes, employee call-ins, and other staffing issues.
• Filling in for absent employees as needed to ensure smooth operation of the business.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Keeping day-to-day activities organized.
• Recruiting and interviewing new hires.
• Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly. Training employees in proper safety procedures and providing training updates as needed.
• Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials.
• Managing projects as assigned and organizing teams to assist in these efforts.
  

What will you need to Succeed

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.
• Graduate in any stream.
• Sense of ownership and pride in your performance and its impact on the company s success.
• Critical thinker and problem-solving skills
• On-the-job training.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.

Must To Have:

• Attention to detail.
• Strong Leadership management Skills.
• Coaching Skills.
• Strong Communication Skills.
• Exposure to sales / Upselling.
• Working hands in Salesforce (added advantage).
• G-Suite and MS Office Hands on experience.

What s in it for you

• We are a rapidly growing organization with opportunities across the globe.
• We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.
• We are a people-first organization with policies and process that help you bring the best version of yourself into work.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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