Campus Manager (Students Success & Operations)

Why IIDE:

At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives.

About the Role:

As the Manager of Student Success & Campus Operations at IIDE Delhi, you will serve as the Center Manager, playing a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience. This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.

What You'll Do:

• Department Management:
• Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
• Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
• Student Journey Management:
• Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.
• Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.
• Escalation and Scheduling:
• Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
• Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
• Collaboration and Training:
• Collaborate with the program head to implement training strategies for all programs.
• Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
• Process Optimization:
• Implement efficiencies through automation to improve student and faculty management.
• Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
• Event Management:
• Plan and execute key academic events, such as orientation and convocation.
• Deliver engaging presentations to students and faculty, fostering a positive educational environment.
• Additional Duties:
• Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

• Qualifications:
• 7-10 years of experience in student-facing or customer service roles.
• Proven leadership experience in ed-tech or student-centric environments.
• Successful track record of managing teams of 10-15 individuals.
• Strong analytical problem-solving skills with a vibrant and optimistic mindset.
• Demonstrated ability to handle challenging situations and ensure an exceptional student experience.
• Should Have:
• Experience in implementing process efficiencies and automation in educational settings.
• Familiarity with student retention strategies and academic event management.
• Effective collaboration with cross-functional teams.
• Nice to Have:
• Experience in digital marketing education or related fields.
• Advanced problem-solving skills with a focus on innovative solutions.
• Additional certifications or training in student management or educational leadership.