Academic Counsellor - Work From Home

Job Summary:
We are looking for a proactive and empathetic Academic Counsellor to guide and support students in selecting the right learning programs tailored to their goals. The ideal candidate will possess excellent communication and problem-solving skills, with a passion for helping learners achieve academic and career success in a fast-growing EdTech environment.

Key Responsibilities:

• Counsel prospective students and parents to help them understand and choose suitable courses and learning programs.
• Conduct detailed needs assessments to match students' career goals, educational needs, and program offerings.
• Follow up on leads and inquiries via phone, email, and other channels to convert them into enrollments.
• Provide detailed and accurate information about course content, curriculum, duration, and career outcomes.
• Maintain a strong understanding of EdTech offerings, trends, and student needs to deliver personalized guidance.
• Collaborate with the sales and marketing teams to achieve enrollment targets and drive business growth.
• Build and nurture relationships with students, parents, and other stakeholders to ensure a smooth onboarding process.
• Track and maintain accurate records of student interactions, inquiries, and enrollments in the CRM system.
• Provide post-enrollment support, including addressing queries and resolving challenges faced by students.

Qualifications:

• Bachelors degree in Education, Business, Psychology, or a related field.
• Proven experience in academic counseling, sales, or customer support roles (preferably in the EdTech sector).
• Exceptional communication, listening, and interpersonal skills.
• Ability to identify student needs and deliver tailored solutions.
• Goal-oriented mindset with a track record of achieving targets.
• Proficiency in CRM tools, MS Office, and virtual communication platforms.
• Ability to work in a fast-paced, dynamic environment while maintaining a student-centric approach.

Perks and benefits

Permanent WFH

CTC -

3 Fixed + 3 variable