Manager - Key Accounts/eCommerce - FMCG (4-10 yrs)

The ideal candidate will have 4-8 years of experience in e-commerce, preferably in personal care or beauty categories and has managed Amazon as marketplace.

They will play a key role in driving online sales and ensuring smooth operations across e-commerce platforms, leveraging their expertise in retail metrics, MS Excel, and reporting.

Key Responsibilities:

1. E-commerce Operations:

- Manage and update product listings, descriptions, and pricing on e- commerce platforms.

- Ensure accurate and timely uploads of inventory and product information.

- Coordinate with logistics and warehouse teams to ensure timely order fulfillment.

Reporting and Analytics:

- Prepare and present weekly and monthly performance reports.

- Track and analyze sales data, customer behavior, and platform metrics to identify trends and opportunities.- Monitor and improve key performance indicators (KPIs) such as conversion rates, traffic, and average order value (AOV).

Retail Metrics and Insights:

- Utilize retail metrics to optimize product performance and align with business goals.

- Conduct competitor analysis to benchmark pricing, promotions, and product performance.

Creative and Strategic Thinking:

- Propose and implement innovative ideas to improve the customer shopping experience.

- Assist with basic digital marketing activities, including SEO, SEM, and social media advertising.

- Collaborate with the marketing team to execute targeted campaigns for e-commerce platforms.

Skills and Qualifications:

Experience: 4-8 years in e-commerce, preferably in personal care category.

Education: Bachelor's degree in Business, Marketing, or a related field (MBA preferred)

Skills:

- Proficiency in MS Excel and data analysis.

- Strong understanding of retail metrics and e-commerce operations.

- Excellent communication and interpersonal skills.

- Creative thinking and problem-solving abilities.

- Passion for growth, learning, and staying updated with industry trends.

Bonus Skills: Knowledge of digital marketing tools and techniques.

Key Competencies:

- Attention to detail.

- Analytical mindset with the ability to interpret data and provide actionable insights.

- Team player with the ability to collaborate across departments.