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Customer Support Specialist
0-3 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Support Specialist
Bottomline Media
posted 6hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Total accountability for a positive customer experience
- Achieves and maintains proficiency with the capabilities of Bottomlines software as a service applications as well as corresponding system and software changes
- Remaining available to receive calls - at desk and logged in to phone syste m (handles average 30-40 inbound calls, 20 emails daily)
- Documents call transactions, processes and methodologies used to diagnose and resolve the customers issues within the appropriate CRM tool
- Manage and maintain timelines for issue resolution
- Has ability to develop and maintain customer relationships
- Documents software defects and works with internal departments to escalate or resolve
- Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
- Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships
Employment Type: Full Time, Permanent
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