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Bottomline Media

Compare

3.0

based on 2 Reviews

43 Bottomline Media Jobs

Senior Production Support Engineer

Bottomline Media Pvt Ltd

3.0

based on 2 Reviews

3-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Production Support Engineer

Bottomline Media

posted 16d ago

Job Role Insights

Fixed timing

Key skills for the job

Computer Science Computer Networking SQL Linux System Administration Cash Management Services Production Support

+ 3 more

Job Description

We are looking for a Senior Production Support Engineer to innovate, win, and grow with us!

We are looking for an expert at troubleshooting complex customer production problems in a variety of environments, including BT hosted application environments. You have experience serving as a senior member of a technical production support team, are a master problem solver and have a propensity for driving problems to resolution with an eye on creating the best outcomes for our customers and our business.

If you answer YES to the below questions we would love to speak with you!

Do you have strong troubleshooting skills and excel at problem solving?
Do you enjoy learning and digging to know more?
Would you want to work directly with customers helping to delight and ensure excellent communication?
Do you enjoy working cooperatively across teams to gather issue information and drive to resolution?
Are you comfortable speaking to a crowd?

How you ll contribute:

Perform production support, troubleshooting and maintenance
Maintain multiple local environments for debugging systems
Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
Work with the Implementations and Delivery Teams on defect resolution and solution delivery. Work with L3 teams on incidents and defects.
Work as a senior resource for operational process & technology in support of the platform and customer base.
Provide training for onboarding team members as needed.
Participate in department projects and represent Support in segment initiatives
Develop and maintain SQL and script monitors
Perform code reviews to assist with the location of root cause
You ll provide occasional after-hours high-severity issue support

What will make you successful:

Bachelor s degree, preferably Computer Science degree, and 3-5 years prior experience in a Production Support role
Minimum 1-years of experience developing Web applications using Java J2EE, Oracle database & SQL. Demonstrated working knowledge of HTML, JavaScript, and server-side
Excellent written and oral communications skills
Ability to prioritize effectively and handle shifting priorities professionally
Participation in the complete life-cycle of an enterprise-wide, web-based application
Web Services
GIT, Subversion
Oracle WebLogic, IBM WebSphere
Good understanding of Networking principles
Object Oriented Programming
HTML & JavaScript and Java or JavaScript development
Databases and SQL query language

You ll love Botttomline because in everything we do we seek to
delight our customers
and we are passionate about building a
company of which we can all be proud
, and this starts with building amazing teams filled with team members that challenge you every day.

Start your #LifeAtBT

[Keywords: Technical Support, Network Support, DBA, System Administration]

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Employment Type: Full Time, Permanent

Read full job description

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What people at Bottomline Media are saying

What Bottomline Media employees are saying about work life

based on 2 employees

100%

Strict timing

Monday to Friday

View more insights

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