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Production Support Engineer
FCI CCM
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
- Look for areas of improvement in monitoring, application stability.
- Should be open to learn FCIinhouse Product and other technologies and excel them.
- Communicate with line of business and management the overall status and health of the application.
- Be the first point of contact for production issues, support requests and alerts.
- Ensure issues and outages are properly documented.
- Proactively monitor application and infrastructure alerts and be able to react quickly.
- Documents major maintenance events and other significant product related issues
- Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
- Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
- Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
- Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
- Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
- Documentation of application flows, monitoring techniques and resolution playbooks.
Employment Type: Full Time, Permanent
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What people at FCI CCM are saying
Production Support Engineer salary at FCI CCM
reported by
5
employees
with 2-3
years exp.
₹4.2
L/yr - ₹5
L/yr
20%
less
than the average Production Support Engineer Salary in India
View more details
What FCI CCM employees are saying about work life
based on 245 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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