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22 FCI CCM Jobs

Production Support Engineer

2-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Production Support Engineer

FCI CCM

posted 4mon ago

Job Description

  • Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
  • Look for areas of improvement in monitoring, application stability.
  • Should be open to learn FCIinhouse Product and other technologies and excel them.
  • Communicate with line of business and management the overall status and health of the application.
  • Be the first point of contact for production issues, support requests and alerts.
  • Ensure issues and outages are properly documented.
  • Proactively monitor application and infrastructure alerts and be able to react quickly.
  • Documents major maintenance events and other significant product related issues
  • Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
  • Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
  • Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
  • Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
  • Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
  • Documentation of application flows, monitoring techniques and resolution playbooks.

Employment Type: Full Time, Permanent

Read full job description

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What people at FCI CCM are saying

Production Support Engineer salary at FCI CCM

reported by 5 employees with 2-3 years exp.
₹4.2 L/yr - ₹5 L/yr
20% less than the average Production Support Engineer Salary in India
View more details

What FCI CCM employees are saying about work life

based on 245 employees
50%
76%
60%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FCI CCM Benefits

Submitted by Company
Health Insurance
Team Outings
Free Food
Tax Free Benefits
Free Transport
Cafeteria +7 more
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Free Food
Job Training
Soft Skill Training +6 more
View more benefits

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