Vikgol - DevOps Engineer - Production Support (3-5 yrs)

Company Description :

Vikgol provides on-demand software development services and offers access to top-tier teams of developers, designers, and product managers. The company streamlines the software development process with automation, resulting in higher efficiency and reliability. Vikgol specializes in Digital Transformation & Product Engineering, Mobility, Cloud & DevOps, Blockchain Development, and Data & Analytics services.

Role Description :

This is a full-time on-site role based in Bengaluru for a DevOps Engineer at Vikgol. The Technical Support Engineer will provide a highly effective, proactive, and responsive applications support service to all queries and issues, ensuring that the applications/systems operate efficiently, reliably, and to agreed SLAs and KP

You shall be responsible for application availability, performance tuning, 1st and 2nd level support, and root cause analysis.

Responsibilities :

- Production support at a product/service company

- Deep understanding of the challenges encountered in providing a support service across multiple time zones and the ability to resolve and mitigate such challenges

- Experience in service delivery and/or L2/L3 Support management with a proven track record of delivering a first-class customer-focused support service

- Experience in working and supporting applications hosted on Microsoft Azure or any other cloud infrastructure

- Experience in supporting mission-critical web applications with high business transactions and a large volume of users

- Ask customers targeted questions to quickly understand the root of the problem

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Comfortable working in a roster schedule and being flexible in terms of working hours

- Support needs to be provided via email, WhatsApp, and other communication channels

- Daily reconciliation of pending transactions.

- Accountability of their task from end to end

- Document technical knowledge in the form of notes and manuals

Experience :

- 4+ experience in production support/application support at a product/service company

- Must have experience in any scripting language like Python etc.

- Excellent in SQL queries and understanding of database (MySQL)

- Knowledge of the challenges encountered in providing a support service across multiple time zones

- Strong background in service delivery and/or L2/L3 support management

- Experience in working and supporting applications hosted on Microsoft Azure or any other cloud infrastructure

- Experience in supporting mission-critical web applications with high business transactions and a large volume of users

- Experience working on tools like Jira, Zoho, etc., having a working knowledge of ticketing tool

- Comfortable working in a roster schedule and being flexible in terms of working hours

Competencies and skills :

To be successful in this role, you'll need to have the following competencies and skills :

- Bash Scripting or Python

- MySQL

- Proficiency in Unix/Linux

- Tools : Jira/Zoho, Nagios, Git, putty, telnet etc.

- Excellent troubleshooting and problem-solving skills

- Excellent verbal and written communication skills

Good to have :

- Basic knowledge of Java

- NoSQL database like MongoDB

- Knowledge of cloud like AWS or Google

Location : Gurugram | Notice Period : Immediate