Senior Product Support Engineer Interview Questions and Answers

GitHub is a platform for version control and collaboration, clone repository is copying a repository, issue faced in production is a problem occurring in the live environment, process followed in last company is the steps taken to address issues.

• GitHub is a web-based platform for version control using Git

• Cloning a repository means making a copy of it on your local machine

• Issues faced in production refer to problems occurring in the live environment

• Process followed in last com...read more

The case study involved troubleshooting a complex technical issue for a high-profile client.

• Identifying the root cause of the issue

• Collaborating with cross-functional teams to find a solution

• Implementing and testing the solution

• Providing ongoing support and monitoring for any further issues

Technology encompasses a wide range of tools, systems, and processes used to solve problems and achieve goals.

• Technology includes hardware, software, networks, and telecommunications.

• It is constantly evolving and improving to meet the needs of users.

• Examples of technology include smartphones, computers, artificial intelligence, and cloud computing.

I have extensive knowledge and experience in Linux administration, including system configuration, troubleshooting, and security.

• Proficient in managing user accounts, permissions, and file systems

• Skilled in installing, configuring, and maintaining software packages

• Experience with shell scripting and automation tasks

• Knowledge of networking, security, and system monitoring tools

• Familiarity with virtualization technologies like Docker and Kubernetes

Basic troubleshooting steps involve identifying the issue, gathering information, isolating the problem, testing solutions, and implementing fixes.

• Identify the issue by gathering information from the user or system logs.

• Isolate the problem by determining if it's a hardware or software issue.

• Test solutions by trying different troubleshooting steps or tools.

• Implement fixes by applying patches, updates, or configuration changes.

• Document the troubleshooting process for future ref...read more

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

• ITIL is a framework that provides guidelines for IT service management.

• It helps organizations align their IT services with business needs.

• ITIL covers various aspects such as service strategy, design, transition, operation, and continual improvement.

• It focuses on processes, functions, roles, and responsibilities within IT service management.

• Examples of ITIL pr...read more

Resolved P1 issue related to server downtime affecting multiple clients

• Identified root cause as hardware failure

• Coordinated with cross-functional teams to implement fix

• Provided regular updates to clients on progress