Senior Production Support Engineer, MarkitEDM

Business Unit:

Global Information Technology

Reporting To:

Senior Manager, Production Support Engineer

Shift:

US/Seattle (8:30 pm 5:30 am IST) (India)

About Russell Investments, Mumbai:

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world

Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients

The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302

7 billion in assets under management (as of March 31, 2024)

Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai

Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm

Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firms growing operations in India

The Mumbai office operates with varying shifts to accommodate time zones around the world

For more information, please visit https://www

russellinvestments

com

Job Description:

As a production support engineer, you will be involved in the day to day activities associated with supporting of the MarkitEDM production and UAT application and User Interface

You will ensure successful end to end processing of daily regional feeds, resolving workflow issues, reloading historical file requests, break/fix changes and small enhancements, and troubleshooting issues raised by downstream consumers of MarkitEDM data

The purpose of this MarkitEDM production support engineer is to provide frontline technical support of the MarkitEDM application and User Interface to our MarkitEDM project development team, data operations team, and downstream internal consumers of MarkitEDM data

You liaison with MarkitEDM project developers in London and Seattle and troubleshoot issue with other business critical applications across the Russell Investment landscape

The ideal candidate for this role will be someone with strong customer service skills, a team player who can also work independently, and adheres to application and company best practices

A combination of strengths, both technical and soft skills, is a must to be successful in this highly demanding role

Years Of Experience

Minimum 1 3 years MarkitEDM experience

Experience with Tidal scheduler tool a plus

1 3 years of experience in the financial industry preferred

Qualifications

MarkitEDM experience either developing or supporting the platform

Knowledge of data warehousing and management of large volumes of data

Strong Microsoft SQL skills including updates, deletes, and joins

Ability to communicate technical details to all levels of management, both written and verbal

Experience troubleshooting and resolving complex issue in a timely manner

Effective at working under pressure in a high paced environment

Special Requirements

Occasional calls/meetings with Seattle and/or London outside of normal work hours

Occasional weekend and on call shifts (up to twice monthly)

Responsibilities

Supporting the technology associated with the MarkitEDM application including interactions with the Investment Division as well as other internal application consumers to provide reliable, scalable, and timely support of the production and UAT environments

Providing change management oversight of the application as well as other dependent application changes

Ensuring all changes and processes are properly documented

Ensuring internal data integrity which includes regional securities, positions, and pricing data loads

Also providing timely support of issues regarding long running processes, troubleshooting timeout issues with downstream consumers, and investigating data issues internally and/or with data operations

Investigating and resolving break fix issues, which may include minor development work, as well as ensure proper build and deployment of changes to lower environments in conjunction with company SDLC standards

Escalate troubleshooting assistance to the MarkitEDM vendor, when necessary

Coordinate and execute upgrades of the MarkitEDM platform as well as server and database upgrades/migrations

Coordinating technology efforts with Corporate IT and the business units

Providing support to business units in troubleshooting data issues and reaching resolution

Core Values

Strong interpersonal, oral, and written communication and collaboration skills with all levels of management

Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,

Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability

Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency

Exemplifies our customer-focused, action-oriented, results-driven culture

Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions

Ability to act with discretion and maintain complete confidentiality

Dedicated to the firms values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor

Visit us: https://russellinvestments

com/us/careers