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Customer Support Specialist
Praan
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Respond to customer inquiries, complaints, and feedback via phone, email, or chat with a focus on B2B and B2C clients.
- Ensure prompt and courteous responses to maintain high customer satisfaction levels.
- Provide timely and accurate updates on Praans products, including processing, shipping, installation, and service information.
- Offer accurate and helpful information about Praans air purification solutions, services, policies, and procedures.
- Identify and resolve customer issues, especially focusing on installation and service needs, including order discrepancies, product defects, shipping problems, and payment concerns.
- Collaborate with various teams, including Praans internal manufacturing, engineering, and operations teams, to escalate and resolve complex issues effectively.
- Actively listen to the customer, validating their concerns and emotions.
- Manage their own emotions well and can handle challenging situations with professionalism and empathy.
- Document and maintain accurate records of customer inquiries, especially regarding installation and service requests.
- Stay updated with product knowledge to provide accurate information to customers.
- Proven customer support experience, with a preference for dealing with both B2B and B2C clients.
- Minimum qualification: High-school diploma. Graduates in any stream can also apply.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities with attention to detail, particularly in addressing installation and service needs.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability to handle challenging customer interactions and changing situations
- Strong phone contact handling skills and active listening, catering to B2B and B2C clientele.
- Ability to understand and adapt to the diverse needs and preferences of Praans clients and provide tailored solutions.
- Excellent communication and presentation skills
- Proficiency in using Microsoft Excel and Word is an added advantage, especially for tracking installation and service requests.
Employment Type: Full Time, Permanent
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Strict (9am - 7pm)
Monday to Saturday
Within country
Day Shift
Praan Benefits
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