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Customer Support Specialist
Bottomline
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Total accountability for a positive customer experience
- Achieves and maintains proficiency with the capabilities of Bottomlines software as a service applications as well as corresponding system and software changes
- Remaining available to receive calls - at desk and logged in to phone syste m (handles average 30-40 inbound calls, 20 emails daily)
- Documents call transactions, processes and methodologies used to diagnose and resolve the customers issues within the appropriate CRM tool
- Manage and maintain timelines for issue resolution
- Has ability to develop and maintain customer relationships
- Documents software defects and works with internal departments to escalate or resolve
- Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
- Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships
Employment Type: Full Time, Permanent
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People are getting interviews at Bottomline through
People are getting interviews through
(based on 8 Bottomline interviews)
Job Portal
Referral
50%
25%
25% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Bottomline are saying
Customer Support Specialist salary at Bottomline
reported by
1
employee
with 2
years exp.
₹7.6
L/yr - ₹9.7
L/yr
55%
more
than the average Customer Support Specialist Salary in India
View more details
What Bottomline employees are saying about work life
based on 90 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bottomline Benefits
Submitted by Company
Group Term Life and Personal Accident Insurance 
Cafeteria Work From Home Free Food Team Outings Health Insurance
Submitted by Employees
View more benefits 
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Bottomline Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
Ground Floor, Luxor South Block, Bagmane Capital Tech Park, BAGMANE CONSTELLATION BUSINESS PARK, Ashraya Layout, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048
Bangalore / Bengaluru, Karnataka
560048
560048
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