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Vice President, Client Service I
8-12 years
₹ 10 - 55L/yr (AmbitionBox estimate)
Pune
1 vacancy
Vice President, Client Service I
BNY
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- End to End holistic knowledge & understanding of Treasury Products (TS) (core & unique), operational flows & technology infrastructure, acting as a Subject Matter Expert across multiple segments
- L2 escalation point for Client Service team; participate & engage Segment Manager and/or Service director as appropriate on incidents & escalations
- Ability to represent department on internal stakeholder calls and act as the OIC for Segment heads
- Enhance & maintain robust relationships with key stakeholders (internally & externally)
- Manage overall health of segment/sub-segment queues; ensuring timely handling, re-aligning capacity, etc.
- Coach & Develop Client Service Officers (CSO)
- Responsible for maintaining quality assurance oversight
- Foster a culture of open communication, driving people engagement (i.e. positive moral) & raising concerns as needed
- Embed lean thought processes throughout the team while driving meaningful process improvements
- Meet Senior CSO target objectives (performance, behavior, productivity & risk); achieve training journey requirements
- Bachelors degree or the equivalent combination of education and experience (Banking/Financial) is required
- 3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred
- Self-motivated with client focus centricity and lean thought process
- Strong communication skills; written, verbal and effective listening skills
- Ability to be cross-fungible and multitask under pressure
- Able to adapt to changing environment and business needs
Employment Type: Full Time, Permanent
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What people at BNY are saying
Rating based on 67 Vice President
reviews
Anonymous · BFSI, Investments & Trading
in Pune
Appraisal is fine. Very good work life balance. Attractive salaries and benefits. Excellent yearly bonus.
- Salary - Excellent+4 more
But promotions are slow. No Job security if you are a low performer.
Vice President salary at BNY
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BNY Pune Office Locations
Maharashtra 411013
Maharashtra 411006
