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Partner Success Manager, Channel
Birdeye
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
description
Why Birdeye
Birdeye s Partner Development Manager is responsible for leading the development and execution of GTM programs with new and existing partners. You will be actively involved in every phase of a partners lifecycle and support the day-to-day management of these programs. You will work directly with our Head of Business Development and be instrumental in driving growth for our business through partnerships.
Responsibilities
- Owning the ongoing nurturing efforts so our Channel Partners, in a wide range of industries, can successfully introduce our Birdeye programs to their clients
- Partnering and supporting Channel Sales in developing, maintaining, and deepening relationships with Channel Partners and their clients
- Communicating with and answering questions from Channel Partners to help them understand the program, use cases, and technology platforms
- Marketing and other outreach to Channel partners including newsletters, phone calls
- Managing the distribution of collateral and marketing materials to the Channel
- Maintaining CRM and other internal systems
- Developing and interpreting reports on Channel Partner engagement
- Making recommendations and testing future engagement strategies
- Logistical support for Channel Partners
- Technical integrations support; API, SFTP, CRM automation, etc.
- Being the front-line for soliciting feedback from Channel Partners so we can find new and better ways to help our Channel Partners succeed
- Produce weekly and month-end performance reports, and ad hoc analyses as required
- Create engaging content that represents our brand in collaboration with other departments
- Work with internal and external teams to address data quality issues
- Work closely with third party account managers to ensure KPI goals are aligned
- Monitor daily, weekly and monthly performance across accounts
requirements
- Bachelor s degree
- Digital marketing experience and vertical knowledge of various industries
- 2-3 years of customer success or channel partner management experience
- Strong attention to detail
- Self-starter with experience working in smaller teams and taking initiative on new projects
- Experience using a CRM (SFDC) is a plus but not required
- Strong analytical skills and outstanding attention to detail
- Solid understanding of performance marketing, conversion, online customer acquisition and return goals
- Ability to flourish in an extremely fast-paced, high-growth environment with minimal direction
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals - we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Employment Type: Full Time, Permanent
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What Birdeye employees are saying about work life
based on 103 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
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