City Operations Head - Hyperlocal (5-20 yrs)

CITY OPS HEAD

About the Role:

As the City Operations Head, you will be entrusted with leading the entire supply chain operations of Flipkart's Q commerce business. This pivotal role also includes the crucial responsibility of ensuring high Customer Net Promoter Score (NPS), which directly impacts the business's top line growth.

Key Responsibilities:

- Lead and oversee all aspects of city operations, ensuring seamless supply chain management.

- Drive lowest cost store operations while maintaining on-time delivery performance.

- Develop and enhance the last-mile network, focusing on robust recruitment pipelines.

- Ensure optimal instock levels and product availability to meet customer demands.

- Own the serviceability of the entire city, continually assessing the interplay between stores and making informed decisions on new store openings and network expansion.

- Uphold high NPS standards, fostering customer satisfaction and loyalty.

- Foster team development and provide training initiatives to maintain a skilled workforce while managing attrition levels.

- Implement store layout optimizations and Kaizen methodologies to achieve best-in-class Pick-to-Delivery (P2D) performance.

- Cultivate and maintain strong relationships with external stakeholders affecting store operations.

- Drive continuous improvement initiatives to enhance cost efficiency through process optimization and innovation.

Key Skills Required:

- Proficiency in process optimization and operational efficiency methodologies.

- Deep understanding of warehouse management principles.

- Expertise in last-mile delivery logistics.

- Proven experience in sales planning, forecasting, and P&L management.

- Strong customer engagement skills and focus on enhancing customer experience.

- Ability to effectively manage inventory control processes.

- Exceptional team leadership capabilities with a focus on employee development.

Key Behaviors:

- Proactively resolves problems within the scope of responsibility.

- Provides constructive feedback and suggestions to improve performance.

- Demonstrates flexibility in work schedule to meet business needs.

- Ensures compliance with all procedures and policies.

- Develops actionable plans to address issues and capitalize on opportunities, ensuring effective execution.

- Seeks to understand organizational goals and individual contributions to achieving them.

- This role offers a unique opportunity to drive operational excellence and customer satisfaction in a dynamic and fast-paced environment. If you are a strategic thinker with a passion for operational efficiency and customer-centricity, we encourage you to apply.