City Head - Operations - Mother Hub Operations/Fulfillment Centre Operations (2-10 yrs)

City Head Operations \Mother Hub Operations \ Fulfillment Centre Operations

You will be entrusted with leading the entire supply chain operations of Quick commerce business. This pivotal role also includes the crucial responsibility of ensuring high Customer Net Promoter directly impacts the business's top line growth.

Key Responsibilities:

- Lead and oversee all aspects of city operations, ensuring seamless supply chain management.

- Drive lowest cost store operations while maintaining on-time delivery performance.

- Develop and enhance the last-mile network, focusing on robust recruitment pipelines.

- Ensure optimal instock levels and product availability to meet customer demands.

- Own the serviceability of the entire city, continually assessing the interplay between stores and making informed decisions on new store openings and network expansion.

- Uphold high NPS standards, fostering customer satisfaction and loyalty.

- Foster team development and provide training initiatives to maintain a skilled workforce while managing attrition levels.

- Implement store layout optimizations and Kaizen methodologies to achieve best-in-class Pick to Delivery (P2D) performance.

- Cultivate and maintain strong relationships with external stakeholders affecting store operations.

- Drive continuous improvement initiatives to enhance cost efficiency through process optimization and innovation.

Key Skills Required:

- Proficiency in process optimization and operational efficiency methodologies.

- Deep understanding of warehouse management principles.

- Expertise in last-mile delivery logistics.

- Proven experience in sales planning, forecasting, and P&L management.

- Strong customer engagement skills and focus on enhancing customer experience.

- Ability to effectively manage inventory control processes.

- Exceptional team leadership capabilities with a focus on employee development.

Key Behaviors:

- Proactively resolves problems within the scope of responsibility.

- Provides constructive feedback and suggestions to improve performance.

- Demonstrates flexibility in work schedule to meet business needs.

- Ensures compliance with all procedures and policies.

- Develops actionable plans to address issues and capitalize on opportunities, ensuring effective execution.

- Seeks to understand organizational goals and individual contributions to achieving them.

- This role offers a unique opportunity to drive operational excellence and customer satisfaction in a dynamic and fast-paced environment. If you are a strategic thinker with a passion for operational efficiency and customer-centricity, we encourage you to apply.