79 Xpert Conexions Jobs

Job Description:

1. Manage project planning with vendors and associated departments, including the finalization of project budget, timelines, and operating plan.

2. Generate a comprehensive detailed operating plan and build continuous progress monitoring strategies, ensuring adherence to decided timelines and budgets.

3. Implement project management methodologies and tools to track progress and facilitate communication among project stakeholders

4. Monior the usage of implemented projects and coordinate with business users to ensure delivery of committed business value

5. Monitor Environment health of the implemented technology along with Program Manager, to ensure smooth business operations

6. Evaluate and validate the resolution of incidents and service-level issues.

7. Enhance incident response and problem resolution processes, focusing on minimizing service disruptions on a global scale.

8. Drive the management of critical issues, level 2, and level 3 escalations, ensuring swift resolution and sustained quality customer service.

9. Generate monitoring systems for tracking the solution's health and performance, with automated alerts initiating action for potential issues.

Leadership & Teamwork

- Developmental & coaching intervention for the branch RMs

- Working with frontline staff and other business partners to coordinate initiatives for the frontline

- Manage, develop and coach all customer facing sales and service staff, creating an environment to exceed individual and branch goals.

- Ensure visibility on the bank floor and facilitate excellent customer service.

- Display high standards around HSBC values and behaviour.

- Accountable for the line management, sales management and coaching of sales and service team.

- Support the recruitment of new members into the team, based on Bank standard process.

- Ensure the EDRAS model is followed effectively and the right product, service and solutions are offered to the customer.

Operational Effectiveness & Control

- Provide support to the frontline through effective communication.

- Continue and monitor all initiatives related to sales productivity

- Cultivate an environment that supports and reflects HSBC brand.

- Manage and drive the collective performance of the sales & service team.

- Maintains and enhances the operational standards and efficiency.

- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

- Adherence to the highest standards of risk management, control and compliance and global standards.

- Proactively assisting management in identifying and containing money laundering risk, reporting suspicions monitoring procedures and controls and fostering a compliance culture.