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180 Bajaj Auto Jobs
Mgr (Service - IBU)
Bajaj Auto
posted 13d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Technical/ Functional
- Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
Behavioural
- Continuously raise the bar
- Ensure results with speed
- Meet customer expectations
- Ensure results with speed
- Meet customer expectations
5. KEY RESPONSIBILITIES
Service volume growth:
- Achieving the service targets through channel partners in the assigned region
- Increasing the market share for the assigned region by providing strategic directives - Involved in the preparation of Plan Actuals with Regional Manager for setting service targets for ASM by analyzing actual service vs expected service
- Updating market developments periodically to facilitate proactive steps to combat competition
- Analyzing market service data and customer satisfaction data
NPS:
- Identifying the network gaps identify prospective dealers
- Managing the business by monitoring each dealership in terms of viability and profitability
- Providing support and Handholding new dealers to ensure smooth operations
Repair Quality:
- Capturing RM and ASM best practices and deploy them horizontally in concerned areas
Service Capability:
- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
- Kaizens
- Stock planning correction
Dealership Performance:
- Deploys best practices from one region to the other.
- Career pathing and mentorship
- Conduction of team building activities in order to drive engagement among the service team
The above list is not exhaustive and could evolve with changing needs priorities of the company
- Achieving the service targets through channel partners in the assigned region
- Increasing the market share for the assigned region by providing strategic directives - Involved in the preparation of Plan Actuals with Regional Manager for setting service targets for ASM by analyzing actual service vs expected service
- Updating market developments periodically to facilitate proactive steps to combat competition
- Analyzing market service data and customer satisfaction data
NPS:
- Identifying the network gaps identify prospective dealers
- Managing the business by monitoring each dealership in terms of viability and profitability
- Providing support and Handholding new dealers to ensure smooth operations
Repair Quality:
- Capturing RM and ASM best practices and deploy them horizontally in concerned areas
Service Capability:
- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
- Kaizens
- Stock planning correction
Dealership Performance:
- Deploys best practices from one region to the other.
- Career pathing and mentorship
- Conduction of team building activities in order to drive engagement among the service team
The above list is not exhaustive and could evolve with changing needs priorities of the company
6. KEY RESULT AREAS
-Service volume growth
-NPS improvement
-Repair Quality improvement -Counter measure PFRs for improvement
-TAT reduction spare parts service level improvement
-Projects undertaken for the quarter/ territory
-NPS improvement
-Repair Quality improvement -Counter measure PFRs for improvement
-TAT reduction spare parts service level improvement
-Projects undertaken for the quarter/ territory
Employment Type: Full Time, Permanent
Read full job descriptionBajaj Auto Interview Questions & Tips
Prepare for Bajaj Auto roles with real interview advice
Top Bajaj Auto Interview Questions
Q1. Market share of motorcycle in North Zone viz Delhi, Haryana, Rajasthan, Punjab, Chandigarh, Jammu and Kashmir
asked in
Office Assistant interview
Q2. If some one in our company slaps you or indulge with you in quarrel , what action would you take against that employee ?
asked in
Maintenance Manager interview
Q3. Explain the SMT process for PCB. What are the checks and testing you will ensure to make your product defect free.
asked in
R&D Manager interview
What people at Bajaj Auto are saying
What Bajaj Auto employees are saying about work life
based on 3.4k employees
Strict timing
Monday to Saturday
No travel
Day Shift
Bajaj Auto Benefits
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