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203 Bajaj Auto Jobs
Manager (SERVICE - IBU)
3-8 years
₹ 10 - 36L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Siliguri, Asansol + 2 more
1 vacancy
Manager (SERVICE - IBU)
Bajaj Auto
posted 6d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Title:
Area Service Manager
Job Code:
IBU/Area Service Manager/L3
Function:
Service - IBU
Sub-function:
-
Reports to:
Divisional Manager, Service - IBU
Office/Location:
Kolkata RO 1. JOB PURPOSE
The Area Service Manager is responsible for the territory service requirements with focus on process/product improvement.
The product portfolio includes - three - wheeler passenger and cargo ; a quadricycle ; and EV and will have to grow the service volume increase awareness in his territory.
The product portfolio includes - three - wheeler passenger and cargo ; a quadricycle ; and EV and will have to grow the service volume increase awareness in his territory.
2. INTERACTION WITH STAKEHOLDERS
Internal
External
Direct
- Service Training team
- Service Support team
- Spares team - Plant team
- R&D team
- Network Development team
- Service Support team
- Spares team - Plant team
- R&D team
- Network Development team
- Dealerships
- BAFL, Other financers
- BAFL, Other financers
Indirect
3. JOB REQUIREMENTS
Educational Qualifications
Essential: Any graduate from a premier institute.
Desired: MBA or equivalent from a premier institute.
Work Exp
Min: 3
Max: 8
Industry Specification
Preferably Automotive - 2W/3W/4W
Need for travel
High
75%
4. KEY COMPETENCIES
Technical/ Functional
- Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
Behavioural
- Continuously raise the bar
- Ensure results with speed
- Meet customer expectations
- Ensure results with speed
- Meet customer expectations
5. KEY RESPONSIBILITIES
Service volume growth:
- Achieving the service targets through channel partners in the assigned region
- Increasing the market share for the assigned region by providing strategic directives - Involved in the preparation of Plan Actuals with Regional Manager for setting service targets for ASM by analyzing actual service vs expected service
- Updating market developments periodically to facilitate proactive steps to combat competition
- Analyzing market service data and customer satisfaction data
NPS:
- Identifying the network gaps & identify prospective dealers
- Managing the business by monitoring each dealership in terms of viability and profitability
- Providing support and Handholding new dealers to ensure smooth operations
Repair Quality:
- Capturing RM and ASM best practices and deploy them horizontally in concerned areas
Service Capability:
- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
- Kaizens
- Stock planning & correction
Dealership Performance:
- Deploys best practices from one region to the other.
- Career pathing and mentorship
- Conduction of team building activities in order to drive engagement among the service team
The above list is not exhaustive and could evolve with changing needs & priorities of the company
- Achieving the service targets through channel partners in the assigned region
- Increasing the market share for the assigned region by providing strategic directives - Involved in the preparation of Plan Actuals with Regional Manager for setting service targets for ASM by analyzing actual service vs expected service
- Updating market developments periodically to facilitate proactive steps to combat competition
- Analyzing market service data and customer satisfaction data
NPS:
- Identifying the network gaps & identify prospective dealers
- Managing the business by monitoring each dealership in terms of viability and profitability
- Providing support and Handholding new dealers to ensure smooth operations
Repair Quality:
- Capturing RM and ASM best practices and deploy them horizontally in concerned areas
Service Capability:
- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
- Kaizens
- Stock planning & correction
Dealership Performance:
- Deploys best practices from one region to the other.
- Career pathing and mentorship
- Conduction of team building activities in order to drive engagement among the service team
The above list is not exhaustive and could evolve with changing needs & priorities of the company
6. KEY RESULT AREAS
-Service volume growth
-NPS improvement
-Repair Quality improvement -Counter measure PFRs for improvement
-TAT reduction spare parts service level improvement
-Projects undertaken for the quarter/ territory
-NPS improvement
-Repair Quality improvement -Counter measure PFRs for improvement
-TAT reduction spare parts service level improvement
-Projects undertaken for the quarter/ territory
Employment Type: Full Time, Permanent
Read full job descriptionBajaj Auto Interview Questions & Tips
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What people at Bajaj Auto are saying
Rating based on 98 Manager
reviews
Anonymous · Engineering - Software & QA
in Pune
Likes
Learning curve,fixed hour job.
- Skill development - Good
+1 more
Dislikes
HR is confused,management has no vision or clarity of what is vision, unrealistic goals, favouritism based promotion.
- Salary - Poor
+1 more
Manager salary at Bajaj Auto
reported by
785
employees
with 1-16
years exp.
₹10
L/yr - ₹42
L/yr
45%
more
than the average Manager Salary in India
View more details
What Bajaj Auto employees are saying about work life
based on 3.4k employees
Strict timing
Monday to Saturday
No travel
Day Shift
Bajaj Auto Benefits
View more benefits
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