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144 Bajaj Auto Jobs

L3 Area Service Manager, Kolkata

5-9 years

Kolkata

1 vacancy

L3 Area Service Manager, Kolkata

Bajaj Auto

posted 2mon ago

Job Description

JD - L3 - ASM Service Job Title Area Service Manager Job Code /Area Service Manager/L3 Function Service - UB Sub-function - Reports to Divisional Manager, Service - UB Office/Location Kolkata 1. JOB PURPOSE
This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company.
2. REPORTING RELATIONSHIPS Reporting to Direct Reports Divisional Manager (Service - Urbanite) NIL 3. INTERACTION WITH STAKEHOLDERS Internal External Direct - Service Training team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D team
- Network Development team
- Dealerships
- BAFL, Other financers
4. JOB REQUIREMENTS Educational Qualifications Essential Any graduate from a premier institute. Desired B.E./B. Tech. in Electrical/ Electronics Engineering Work Exp Min 3 Max 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 5. KEY COMPETENCIES Technical/ Functional - Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
Behavioural - Continuously raise the bar
- Ensure results with speed
- Meet customer expectations
6. KEY RESPONSIBILITIES Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be flexible to move to other locations if business demands
Candidate should know local language spoken in the region

Employment Type: Full Time, Permanent

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Bajaj Auto Interview Questions & Tips

Prepare for Bajaj Auto Area Service Manager roles with real interview advice

Top Bajaj Auto Area Service Manager Interview Questions

Q1. Market share of motorcycle in North Zone viz Delhi, Haryana, Rajasthan, Punjab, Chandigarh, Jammu and Kashmir
Q2. If some one in our company slaps you or indulge with you in quarrel , what action would you take against that employee ?
Q3. Explain the SMT process for PCB. What are the checks and testing you will ensure to make your product defect free.
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What people at Bajaj Auto are saying

3.8
 Rating based on 50 Area Service Manager reviews

Likes

Great Company to work with. Work pressure is not constant.

  • Salary - Excellent
  • +4 more
Dislikes

Company Authorized taxi vendor not available. Employees are expected to drive to Dealerships.

Read 50 Area Service Manager reviews

Area Service Manager salary at Bajaj Auto

reported by 316 employees
₹8.7 L/yr - ₹32 L/yr
85% more than the average Area Service Manager Salary in India
View more details

What Bajaj Auto employees are saying about work life

based on 3.5k employees
52%
57%
44%
88%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Bajaj Auto Benefits

Free Transport
Job Training
Free Food
Cafeteria
Gymnasium
Health Insurance +6 more
View more benefits

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