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L3 Area Service Manager, Kolkata
Bajaj Auto
posted 2mon ago
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Fixed timing
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Job Description
JD - L3 - ASM Service Job Title Area Service Manager Job Code /Area Service Manager/L3 Function Service - UB Sub-function - Reports to Divisional Manager, Service - UB Office/Location Kolkata 1. JOB PURPOSE
This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company. 2. REPORTING RELATIONSHIPS Reporting to Direct Reports Divisional Manager (Service - Urbanite) NIL 3. INTERACTION WITH STAKEHOLDERS Internal External Direct - Service Training team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D team
- Network Development team - Dealerships
- BAFL, Other financers 4. JOB REQUIREMENTS Educational Qualifications Essential Any graduate from a premier institute. Desired B.E./B. Tech. in Electrical/ Electronics Engineering Work Exp Min 3 Max 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 5. KEY COMPETENCIES Technical/ Functional - Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution Behavioural - Continuously raise the bar
- Ensure results with speed
- Meet customer expectations 6. KEY RESPONSIBILITIES Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be flexible to move to other locations if business demands
Candidate should know local language spoken in the region
This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company. 2. REPORTING RELATIONSHIPS Reporting to Direct Reports Divisional Manager (Service - Urbanite) NIL 3. INTERACTION WITH STAKEHOLDERS Internal External Direct - Service Training team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D team
- Network Development team - Dealerships
- BAFL, Other financers 4. JOB REQUIREMENTS Educational Qualifications Essential Any graduate from a premier institute. Desired B.E./B. Tech. in Electrical/ Electronics Engineering Work Exp Min 3 Max 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 5. KEY COMPETENCIES Technical/ Functional - Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution Behavioural - Continuously raise the bar
- Ensure results with speed
- Meet customer expectations 6. KEY RESPONSIBILITIES Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be flexible to move to other locations if business demands
Candidate should know local language spoken in the region
Employment Type: Full Time, Permanent
Read full job descriptionBajaj Auto Interview Questions & Tips
Prepare for Bajaj Auto Area Service Manager roles with real interview advice
Top Bajaj Auto Area Service Manager Interview Questions
Q1. Market share of motorcycle in North Zone viz Delhi, Haryana, Rajasthan, Punjab, Chandigarh, Jammu and Kashmir
asked in
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Q2. If some one in our company slaps you or indulge with you in quarrel , what action would you take against that employee ?
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Q3. Explain the SMT process for PCB. What are the checks and testing you will ensure to make your product defect free.
asked in
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What people at Bajaj Auto are saying
Rating based on 50 Area Service Manager
reviews
Anonymous · Customer Success, Service & Operations
in Jaipur
Likes
Great Company to work with. Work pressure is not constant.
- Salary - Excellent
+4 more
Dislikes
Company Authorized taxi vendor not available. Employees are expected to drive to Dealerships.
Area Service Manager salary at Bajaj Auto
reported by
316
employees
₹8.7
L/yr - ₹32
L/yr
85%
more
than the average Area Service Manager Salary in India
View more details
What Bajaj Auto employees are saying about work life
based on 3.5k employees
Strict timing
Monday to Saturday
No travel
Day Shift
Bajaj Auto Benefits
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