Add office photos
Engaged Employer
i
This company page is being actively managed by
Bajaj Auto Team. If you also belong to the team, you
can get access from
here
Bajaj Auto
Compare
All Filters
146 Bajaj Auto Jobs
L3 Area Service Manager, Kolkata
Bajaj Auto
posted 2hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
JD - L3 - ASM Service Job Title Area Service Manager Job Code /Area Service Manager/L3 Function Service - UB Sub-function - Reports to Divisional Manager, Service - UB Office/Location Kolkata 1. JOB PURPOSE
This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company. 2. REPORTING RELATIONSHIPS Reporting to Direct Reports Divisional Manager (Service - Urbanite) NIL 3. INTERACTION WITH STAKEHOLDERS Internal External Direct - Service Training team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D team
- Network Development team - Dealerships
- BAFL, Other financers 4. JOB REQUIREMENTS Educational Qualifications Essential Any graduate from a premier institute. Desired B.E./B. Tech. in Electrical/ Electronics Engineering Work Exp Min 3 Max 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 5. KEY COMPETENCIES Technical/ Functional - Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution Behavioural - Continuously raise the bar
- Ensure results with speed
- Meet customer expectations 6. KEY RESPONSIBILITIES Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be flexible to move to other locations if business demands
Candidate should know local language spoken in the region
This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company. 2. REPORTING RELATIONSHIPS Reporting to Direct Reports Divisional Manager (Service - Urbanite) NIL 3. INTERACTION WITH STAKEHOLDERS Internal External Direct - Service Training team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D team
- Network Development team - Dealerships
- BAFL, Other financers 4. JOB REQUIREMENTS Educational Qualifications Essential Any graduate from a premier institute. Desired B.E./B. Tech. in Electrical/ Electronics Engineering Work Exp Min 3 Max 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 5. KEY COMPETENCIES Technical/ Functional - Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution Behavioural - Continuously raise the bar
- Ensure results with speed
- Meet customer expectations 6. KEY RESPONSIBILITIES Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be flexible to move to other locations if business demands
Candidate should know local language spoken in the region
Employment Type: Full Time, Permanent
Read full job descriptionBajaj Auto Interview Questions & Tips
Prepare for Bajaj Auto Area Service Manager roles with real interview advice
Top Bajaj Auto Area Service Manager Interview Questions
Q1. How do you go about checking Smoke issues, electronic issues and Vibration/Noise Issues in the vehicle?
asked in
Area Service Manager interview
View answer (1) 
Q2. How many colours can be seen at the tip of the spark plug and what is the reason behind each colour ?
asked in
Area Service Manager interview
View answer (1) Q3. What are some ideas for saving some significant costs in service operations with the advent of digitization ?
asked in
Area Service Manager interview
View answer (1) What people at Bajaj Auto are saying
Rating based on 47 Area Service Manager
reviews
Anonymous · Operations Support
in Jaipur, Rajasthan
Likes
Great Company to work with. Work pressure is not constant.
Dislikes
Company Authorized taxi vendor not available. Employees are expected to drive to Dealerships.
Read 47 reviewsArea Service Manager salary at Bajaj Auto
reported by
298
employees
with 1-15
years exp.
₹8.8
L/yr - ₹35.3
L/yr
98%
more
than the average Area Service Manager Salary in India
View more details
What Bajaj Auto employees are saying about work life
based on 3.5k employees
Strict timing
Monday to Saturday
No travel
Day Shift
Bajaj Auto Benefits
View more benefits
Compare Bajaj Auto with
Hero MotoCorp
Compare
TVS Motor
Compare
Mahindra & Mahindra
Compare
Maruti Suzuki
Compare
Tata Motors
Compare
Ashok Leyland
Compare
Eicher Motors
Compare
Force Motors
Compare
Royal Enfield
Compare
Suzuki Motorcycle
Compare
Hyundai Motor India Limited
Compare
VE Commercial Vehicles
Compare
Ford Motor
Compare
Honda
Compare
Yamaha Motor
Compare
Daimler India Commercial Vehicles
Compare
Automotive Manufacturers
Compare
Nexa
Compare
CNH Industrial
Compare
Volvo
Compare
Similar Jobs for you
Share an Interview