Area Service Head / Area Service Manager

Job description

Job Description / Responsibilities

Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.

Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.

Developing and implementing service strategies to enhance customer experience and meet service objectives.

Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.

Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.

Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.

5+ years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.

Demonstrated success in customer service, handling complaints, budget management and effective marketing tactics.

Proficiency in customer relationship management tools and software for tracking and monitoring service performance.

Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.

Detail-oriented with a high level of accuracy in data analysis and reporting.

Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.

A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.

Excellent leadership and people management skills.

Desired profile of the candidate

A committed Service Manager with experience in service management. has the ability to manage the service department team and handles customer service interactions, reports, and repairs and ensure excellent customer service, maintains strong relationships with customers and third-party vendors.

Job Location :

Ahmedabad

Pune

Akola

Interested candidates can share their updated cv at hr4akv@gmail.com