Strategic Account Manager

Location: Pune

Experience: 8+ years

Key Responsibilities:

Core Objectives in this role: Drive revenue growth at a Key Account, in partnership with onshore Client Partner, and offshore Delivery Leaders, by focusing on

a. delivery excellence, leading to increased customer satisfaction

b. strategic account management and business development

Being successful in this role requires an attitude of ownership of all aspects of a business. It entails working collaboratively in a matrix organization, with the full range of stakeholders:

• Onshore client-facing partners
• Delivery teams both onshore and offshore
• Finance, Legal, Marketing

Primary Activities:

• Program Management and Delivery Governance
• Take ownership of all Deliveries for the key account, across service lines/ Lines of Business
• Represent the voice of the client in front of delivery teams
• Serve as the glue between onshore-offshore, and across service lines/ Lines of Business
• Anticipate and mitigate risks
• Uncover new areas to add value to clients business
• Business Development Activities to grow existing the account
• Account Strategy and Tactics
• Drive to uncover cross-sell, up-sell opportunities
• Proposal Writing (storyline, slides, documents)
• Bid Management
• Process Activities to ensure smooth financial and project operations
• Drive efficiencies to achieve margin/realized rate targets
• Track and follow-up on CRM opportunities, Active Projects
• Prepare reports/decks: pipeline, revenue, profitability, invoicing

Skills, Qualifications & Experience: Business-first problem-solving approach

Key Soft Skills

• Self-driven, problem-solving, client-focus, like an entrepreneur
• in understanding clients business problems, and
• taking ownership to help solve them, while
• being responsive, as well as
• managing expectations of all stakeholders
• Excellent communication skills written and verbal
• Structured Logical thinking
• Ability to drive tasks to completion, with multiple stakeholders at different levels of an organization
• Self-driven in quickly learning and applying new knowledge

Key Technical Skills

• High proficiency in PPT, Excel
• Ability to quickly understand different technology platforms/solutions at a high level, and analyze their pros and cons from a business perspective
• Strong program management skills, to deliver under pressure, with minimal supervision
• Strong analytical skills with an eye for detail

Required Experience :

Delivery/ Development experience in at least one of in Pharma/life sciences industry:

a. Analytics

c. Pharma sales and marketing operations

d. Business consulting

Desired Experience:

• Account Management/ Business Development/ Solutioning experience in IT services/Consulting industry

Education

• Bachelors degree
• MBA is desirable