Assistant Manager, Policy Management

Supporting managers from higher reporting lines by leading directly teams thatprovide services to a variety of stakeholders and acting as the primary point of contact from an operational and process perspective.

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What will your essential responsibilities include

Managing a team of colleagues, motivating and developing them, working on employee development effectively.

Managing teams workload and capacity. General reporting capabilities including control of the portfolios if needed.

Overseeing process flow between parties involved (i.e. UW, brokers, CC, MO, other ESS teams etc.). Supervising agreed performance metrics.

Proactive problem-solving to balance and manage client/broker expectations with internal service standards.

Building effective relations with stakeholders (MO/UW) to timely resolve escalated transactions and supporting in improving performance. Acting as cross-functional liaison to ensure excellent level of collaboration.

Organizing team in an effective manner and ensuring succession planning. Conducting 1:1s and regular team meetings for responsible span and concluding with final performance discussion.

Getting actively involved in hiring as and when required.

Organizing and coordinating quality checks. Preparing training plans for team members, both: new joiners and regular employees. Ensuring documentation of processes is always up to date. Getting involved in production as and when required.

Getting involved in planning and working with managers to align the transition and ensuring seamless execution of this transition.

Participating in projects within the domain and Ins Ops and always looking for improvement opportunities, along with overseeing CI target completion progress.

You will report to Senior Manager, Policy Management.