The Hotel Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.
The role will lead a team of highly experienced senior executives including Director of Operations, Front Office Manager, Executive Housekeeper, Director of Culinary, Chief Engineer, Director of Food and Beverage, Cluster Director Security. As a team, he / she will build and maintain a good public image for the hotel and achieve an esprit de corps amongst team members.
What will I be doing
As the Hotel Manager, you will be responsible for performing the following tasks to the highest standards:
Assist the General Manager in all activities and functions relating to the day-to-day operation of the hotel.
Finish relevant work assigned by the General Manager.
Deputize the General Manager in his / her absence.
Recognize Hiltons brand culture and live Hiltons values by example every day.
Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded.
Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively.
Lead in all key property issues including capital projects, customer service, and refurbishment.
Ensure all decisions are made in the best interest of the hotels and Hilton.
Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which includes hygiene and safety standards.
Lead in all aspects of business planning.
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved.
Maintain good communication with the owner company periodically to ensure that it is aware of the hotels operating conditions and it is satisfied with the hotels operation.
Perform all relevant requirements and tasks of Hilton.
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