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Director- Service Delivery
Astreya
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Service Delivery Management:
- Lead and manage end-to-end service delivery for CES Services, including
Engagement Lifecycle Management and Service Level Management.
- Oversee a team of professionals providing support for Services offered by
CES practice.
- Ensure adherence to service level agreements (SLAs) and maintain high
customer satisfaction (CSAT) and employee satisfaction (ESAT).
2. PL Management:
2. PL Management:
- GM management: Adhere to budgeted margin and enhance GM through
efficient cost management and pricing strategies.
- Revenue growth: Ensure to adhere to revenue targets and increase revenue
through strategies such as upsell and cross sell.
- Financial reporting and Analysis: Develop and manage accurate budgets and
forecasts to inform Business deceisions.
3. Automation and Transformation:
3. Automation and Transformation:
- Drive automation initiatives using advanced tools, platforms, and bots to
enhance service efficiency and reduce manual effort.
- Lead the innovation of service delivery processes and ensure alignment with
industry best practices.
4. Leadership and Team Management:
4. Leadership and Team Management:
- Provide strategic direction and leadership to cross-functional teams.
- Mentor and develop team members to foster a high-performing culture.
- Collaborate with stakeholders to align service delivery goals with business
objectives.
5. Project Management and Governance:
5. Project Management and Governance:
- Manage large-scale projects with a focus on service maturity, profitability, and
operational excellence.
- Take ownership of profit and loss (PL) for assigned accounts and projects.
- Ensure compliance with governance frameworks and risk management
protocols.
6. Stakeholder Management:
6. Stakeholder Management:
- Build and maintain strong relationships with internal and external
stakeholders.
- Act as a strategic advisor to clients, providing insights and recommendations
to improve service delivery.
Required Skills and Experience:
Proven experience in Service delivery management with respect to Cloud, DCN,
Automation, and IT Data engineering projects.
Strong expertise in Project management, AIOps transformation management,
AI/Automation services, and Tools / Platform industrialization.
Demonstrated ability to lead large teams and manage cross-functional collaboration.
Proficiency in CES practices services and associated pre-sales/solution activities.
Strong stakeholder management and business development skills.
Excellent communication, leadership, and problem-solving abilities.
Preferred Qualifications:
Certifications in ITIL, PMP, or similar frameworks.
Experience in managing global clients and large-scale service delivery projects.
Soft Skills:
Strategic thinking and innovation.
Strong analytical and decision-making skills.
Ability to adapt to dynamic environments and manage multiple priorities effectively.
Required Skills and Experience:
Proven experience in Service delivery management with respect to Cloud, DCN,
Automation, and IT Data engineering projects.
Strong expertise in Project management, AIOps transformation management,
AI/Automation services, and Tools / Platform industrialization.
Demonstrated ability to lead large teams and manage cross-functional collaboration.
Proficiency in CES practices services and associated pre-sales/solution activities.
Strong stakeholder management and business development skills.
Excellent communication, leadership, and problem-solving abilities.
Preferred Qualifications:
Certifications in ITIL, PMP, or similar frameworks.
Experience in managing global clients and large-scale service delivery projects.
Soft Skills:
Strategic thinking and innovation.
Strong analytical and decision-making skills.
Ability to adapt to dynamic environments and manage multiple priorities effectively.
Employment Type: Full Time, Permanent
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What people at Astreya are saying
Director salary at Astreya
reported by
1
employee
₹16.6
L/yr - ₹21.2
L/yr
64%
less
than the average Director Salary in India
View more details
What Astreya employees are saying about work life
based on 69 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Astreya Benefits
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