Add office photos
All Filters
36 Astreya Jobs
Director- Service Delivery
Astreya
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for a highly skilled and experienced Service Delivery leads specialized in
managing services offered by CES Practice, which includes owning end to end life cycle of
Consulting, Professional services, and Operate / Run services. The ideal candidate will excel
in Service delivery management, Project governance, Automation transformation,
Stakeholder engagement, and P&L management, while driving service excellence and
innovation.
Key Responsibilities:
1. Service Delivery Management:
managing services offered by CES Practice, which includes owning end to end life cycle of
Consulting, Professional services, and Operate / Run services. The ideal candidate will excel
in Service delivery management, Project governance, Automation transformation,
Stakeholder engagement, and P&L management, while driving service excellence and
innovation.
Key Responsibilities:
1. Service Delivery Management:
- Lead and manage end-to-end service delivery for CES Services, including
Engagement Lifecycle Management and Service Level Management.
- Oversee a team of professionals providing support for Services offered by
CES practice.
- Ensure adherence to service level agreements (SLAs) and maintain high
customer satisfaction (CSAT) and employee satisfaction (ESAT).
2. P&L Management:
2. P&L Management:
- GM management: Adhere to budgeted margin and enhance GM through
efficient cost management and pricing strategies.
- Revenue growth: Ensure to adhere to revenue targets and increase revenue
through strategies such as upsell and cross sell.
- Financial reporting and Analysis: Develop and manage accurate budgets and
forecasts to inform Business deceisions.
3. Automation and Transformation:
3. Automation and Transformation:
- Drive automation initiatives using advanced tools, platforms, and bots to
enhance service efficiency and reduce manual effort.
- Lead the innovation of service delivery processes and ensure alignment with
industry best practices.
4. Leadership and Team Management:
4. Leadership and Team Management:
- Provide strategic direction and leadership to cross-functional teams.
- Mentor and develop team members to foster a high-performing culture.
- Collaborate with stakeholders to align service delivery goals with business
objectives.
5. Project Management and Governance:
5. Project Management and Governance:
- Manage large-scale projects with a focus on service maturity, profitability, and
operational excellence.
- Take ownership of profit and loss (P&L) for assigned accounts and projects.
- Ensure compliance with governance frameworks and risk management
protocols.
6. Stakeholder Management:
6. Stakeholder Management:
- Build and maintain strong relationships with internal and external
stakeholders.
- Act as a strategic advisor to clients, providing insights and recommendations
to improve service delivery.
Required Skills and Experience:
Proven experience in Service delivery management with respect to Cloud, DCN,
Automation, and IT Data engineering projects.
Strong expertise in Project management, AIOps transformation management,
AI/Automation services, and Tools / Platform industrialization.
Demonstrated ability to lead large teams and manage cross-functional collaboration.
Proficiency in CES practices services and associated pre-sales/solution activities.
Strong stakeholder management and business development skills.
Excellent communication, leadership, and problem-solving abilities.
Preferred Qualifications:
Certifications in ITIL, PMP, or similar frameworks.
Experience in managing global clients and large-scale service delivery projects.
Soft Skills:
Strategic thinking and innovation.
Strong analytical and decision-making skills.
Ability to adapt to dynamic environments and manage multiple priorities effectively.
Required Skills and Experience:
Proven experience in Service delivery management with respect to Cloud, DCN,
Automation, and IT Data engineering projects.
Strong expertise in Project management, AIOps transformation management,
AI/Automation services, and Tools / Platform industrialization.
Demonstrated ability to lead large teams and manage cross-functional collaboration.
Proficiency in CES practices services and associated pre-sales/solution activities.
Strong stakeholder management and business development skills.
Excellent communication, leadership, and problem-solving abilities.
Preferred Qualifications:
Certifications in ITIL, PMP, or similar frameworks.
Experience in managing global clients and large-scale service delivery projects.
Soft Skills:
Strategic thinking and innovation.
Strong analytical and decision-making skills.
Ability to adapt to dynamic environments and manage multiple priorities effectively.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Director roles with real interview advice
What people at Astreya are saying
Director salary at Astreya
reported by
1
employee
₹16.6
L/yr - ₹21.2
L/yr
64%
less
than the average Director Salary in India
View more details
What Astreya employees are saying about work life
based on 69 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Astreya Benefits
View more benefits
Compare Astreya with
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
TCS
Compare
Infosys
Compare
Cognizant
Compare
Accenture
Compare
IBM
Compare
Capgemini
Compare
LTIMindtree
Compare
VDart
Compare
Magic Edtech
Compare
Saama Technologies
Compare
DISYS
Compare
Data-Core Systems
Compare
Arvato
Compare
Xchanging
Compare
11:11 Systems
Compare
Zen3 Info Solutions
Compare
Tangoe
Compare
Similar Jobs for you
Senior Consultant - AI & Automation
3-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview