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Astreya

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3.9

based on 69 Reviews

33 Astreya Jobs

Director- Service Delivery

astreya

3.9

based on 69 Reviews

8-13 years

Remote

1 vacancy

Director- Service Delivery

Astreya

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Consulting Automation Testing Project Management Analytical Chemistry Risk Management PMP

+ 4 more

Job Description

1. Service Delivery Management:

Lead and manage end-to-end service delivery for CES Services, including

Engagement Lifecycle Management and Service Level Management.

Oversee a team of professionals providing support for Services offered by

CES practice.

Ensure adherence to service level agreements (SLAs) and maintain high

customer satisfaction (CSAT) and employee satisfaction (ESAT).

2. PL Management:

GM management: Adhere to budgeted margin and enhance GM through

efficient cost management and pricing strategies.

Revenue growth: Ensure to adhere to revenue targets and increase revenue

through strategies such as upsell and cross sell.

Financial reporting and Analysis: Develop and manage accurate budgets and

forecasts to inform Business deceisions.

3. Automation and Transformation:

Drive automation initiatives using advanced tools, platforms, and bots to

enhance service efficiency and reduce manual effort.

Lead the innovation of service delivery processes and ensure alignment with

industry best practices.
4. Leadership and Team Management:

Provide strategic direction and leadership to cross-functional teams.
Mentor and develop team members to foster a high-performing culture.
Collaborate with stakeholders to align service delivery goals with business

objectives.

5. Project Management and Governance:

Manage large-scale projects with a focus on service maturity, profitability, and

operational excellence.

Take ownership of profit and loss (PL) for assigned accounts and projects.
Ensure compliance with governance frameworks and risk management

protocols.

6. Stakeholder Management:

Build and maintain strong relationships with internal and external

stakeholders.

Act as a strategic advisor to clients, providing insights and recommendations

to improve service delivery.

Required Skills and Experience:
Proven experience in Service delivery management with respect to Cloud, DCN,
Automation, and IT Data engineering projects.
Strong expertise in Project management, AIOps transformation management,
AI/Automation services, and Tools / Platform industrialization.
Demonstrated ability to lead large teams and manage cross-functional collaboration.
Proficiency in CES practices services and associated pre-sales/solution activities.
Strong stakeholder management and business development skills.
Excellent communication, leadership, and problem-solving abilities.
Preferred Qualifications:
Certifications in ITIL, PMP, or similar frameworks.
Experience in managing global clients and large-scale service delivery projects.

Soft Skills:
Strategic thinking and innovation.
Strong analytical and decision-making skills.
Ability to adapt to dynamic environments and manage multiple priorities effectively.

Employment Type: Full Time, Permanent

Read full job description

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